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Customer Service Rep

Cox Automotive


Location:
Mississauga, ON
Date:
06/22/2017
2017-06-222017-07-22
Job Code:
173745
Cox Automotive
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Job Details

Company Cox Automotive
Title: Customer Service Rep
JobID: 173745
Category: Client and Customer Service
Industry: Cox Automotive
Job Type: Full-time

Description

Summary:

The Customer Service Representative is the front line initial communication  between the corporate office and the customer base.  By design, it is to be the first and only contact the dealer needs to make for virtually any and all assistance needed by internal and external customers.  The knowledge the CSR must possess is broad in spectrum in order to assist in the wide array of questions and situations the rep encounters.

Essential Duties and Responsibilities:

  • Handle incoming phone calls with each situation potentially being different
  • Handle each phone call with professionalism
  • Perform desired open, body and close conversations on each call
  • Train customers on the Virtual Office
  • Audit reconciliation
  • Title situations
  • Process Payments


Qualifications

Job Knowledge, Skills and Abilities:

  •  In the area of Communications
  • Ability to become knowledgeable in all areas of the company
  • Must possess excellent customer service attitude/skills by being personable with ability to regain control of conversation going in the wrong direction.
  • Ability to communicate and listen to employees as well as supervisors.
  • Organization and timely follow up skills are essential.  
  • Must be able to work shift: 12:30pm - 8:30pm         

 

Education and Experience:

  • High School Diploma or GED required
  • Prior Experience preferred

 

Supervisory Responsibilities:

  • NA

 

Training Requirements:

  • Cross train on all items within the department

 

Physical Demands:

  • Sitting for long periods of time.
  • Standing, Bending.
  • May be required to lift and/or move boxes and supplies.
  • Driving and other modes of travel

 

Work Environment:

  •  Office Environment
  • Auctions, Customer Sites
  • Some Travel Required

 

This information is not designed to be a complete inventory of the job’s duties, responsibilities, and qualifications.  Rather, it’s designed to give the general nature and level of work to be performed by employees assigned to this job title.



Cox Automotive is a leader in vehicle remarketing services, digital marketing and software solutions for automotive dealers, manufacturers and consumers. Cox Automotive includes AutoTrader.com, Kelley Blue Book, Manheim and a host of other global businesses and brands. Headquartered in Atlanta, Cox Automotive employs nearly 24,000 employees in over 150 locations worldwide. We partner with more than 40,000 dealers and touch more than 67 percent of all car buyers in the U.S. with the most recognized brands in the industry. We unite more than 20 brands in this space, providing an end-to-end solution to transform the way the world buys, sells and owns cars.

Organization: Cox Automotive

Primary Location: CA-ON-MISSISSAUGA-2233 Argentia Road

Employee Status: Regular

Job Level: Individual Contributor

Shift: Evening Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing
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