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Customer Service Representative - (13624)

Universal Health Services

Job Code:
Universal Health Services
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Job Details

Deltek Talent Management - Customer Service Representative - (13624)

Job Details

Customer Service Representative - (13624)

Facility Name
UHS Corporate Office
TREDYFFRIN, PA 19087 US (Primary)
Career Area
Marketing & Advertising
Job Description

One of the nation’s largest and most respected hospital companies, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Steadily growing from a startup to an esteemed Fortune 500 corporation, UHS today has annual revenue nearing $10 billion. In 2017, UHS was recognized as one of the World’s Most Admired Companies by Fortune; ranked #276 on the Fortune 500, and listed #275 in Forbes inaugural ranking of America’s Top 500 Public Companies.

Our operating philosophy is as effective today as it was 40 years ago: Build or acquire high quality hospitals in rapidly growing markets, invest in the people and equipment needed to allow each facility to thrive, and become the leading healthcare provider in each community we serve.

Headquartered in King of Prussia, PA, UHS has more than 81,000 employees and through its subsidiaries operates more than 320 acute care hospitals, behavioral health facilities and ambulatory centers in the United States, Puerto Rico, the U.S. Virgin Islands and the United Kingdom.

The Corporate Advertising Department is seeking a dynamic and talented Direct Doctors Representative.

The Direct Doctors Representative provides accurate and efficient Physician Referral services for UHS acute care hospitals including, but not limited to: providing general information, class registration, and client assistance; and facilitating appointments with physicians that will in turn generate revenue for the hospitals. Practices the standards of the UHS Service Excellence program in all job related functions.

Key Responsibilities include:

  • Upholds the standards of the UHS Service Excellence program. Meets performance targets for accuracy, speed, efficiency and call handling.  Maintains confidentiality of all interactions.
  • Maintains accurate records within a shared database.
  • Processes inbound Physician Referral Calls. Assists callers by helping to match them with doctors and facilitates scheduling appointments.
  • Processes inbound calls for registration in hospital seminars, screenings and education classes.
  • Processes digital requests for physician referrals.
  • Interacts appropriately with physician’s office staff.
  • Collects and accurately documents caller demographics.
  • Contributes to team goals and achieves individual goals
Job Requirements

Position Requirements:

• Customer Service Experience
• Basic Typing and Computer Skills
• Phone Etiquette
• Knowledge of Internet
• Good communication skills verbal and written
• Medical Terminology a plus
• Strong desire to work within a team structure


This opportunity provides the following:

  • Challenging and rewarding work environment
  • Growth and development opportunities within UHS and its subsidiaries
  • Competitive Compensation
  • Excellent Medical, Dental, Vision and Prescription Drug Plan
  • 401k plan with company match
  • Generous Paid Time Off


UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to "UHS or UHS facilities" on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms "we," "us," "our" or "the company" in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc.


UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.


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