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Customer Service Representative

Cox Automotive


Location:
Dallas, TX
Date:
06/26/2017
2017-06-262017-07-25
Job Code:
175724
Cox Automotive
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Job Details

Company Cox Automotive
Title: Customer Service Representative
JobID: 175724
Category: Client and Customer Service
Industry: Cox Automotive
Job Type: Full-time

Description

Cox Automotive is currently looking for a high energy Customer Service Representative for our Marketing Services group with strong phone and communication skills to join our team in Dallas, TX.

Summary:

Xtime's teams are comprised of versatile, hardworking, and creative thinkers with diverse skill sets who can adapt to the rapid changes in the automotive and technology industries. Our professionals are committed to changing the way people shop for and purchase vehicles through our connected digital software solutions.  Our hours of operation are 9:00AM - 9:00PM, Mon - Sat.

Marketing Services Team:

The Dallas Call Center is a close-knit team and brings a collaborative and upbeat spirit to the workplace. We’re looking for long-term, committed employees that want to enjoy the security of a stable job, as well as fantastic benefits – like a casual work environment, health insurance and tuition assistance – with the potential for future career growth as our company expands locally. Work shifts start in the late morning and go through early evening, and Saturday shifts will be required.

An Xtime's Customer Service Representative is responsible for handling all follow-up outbound phone calls for maintenance reminders, sales, service, prospects and special prospect call campaigns. Appointment scheduling and some document processing for customers will be required as well. This person is, in some cases, the first personal touch a future buyer has with our clientele, so awareness of that marketing role, and an appreciation for superb customer experience is necessary.

Responsibilities:
  • Effectively handle outbound phone calls from dealership customers and potential buyers to gather valuable feedback for the dealers.
  • Accurately document customer comments in a clear and detailed way to ensure dealerships understand how the customer experience was using Five9 and VinSolutions platforms
  • Update existing customer information 
  • Provide customers with product and service information
  • Research required information using available resources
  • Enter new customer information into system
  • Notifies customers when they are due for service maintenance and encourage them to visit the service department through a friendly reminder call.
  • Conducts survey follow up calls to contacts that were captured by the leadership, in order to gather helpful information for the dealership’s salespeople
  • Schedule Maintenance appointments in Xtime platform
  • Performs other duties as required
  • Provides assistance to the production team by preparing direct mail pieces

Qualifications

Qualifications:
 
  • High School Diploma or Equivalent
  • 2 years of experience
  • Experience working in customer service is preferred, call center experience ideal
  • Polish and professionalism
  • A commitment to the job, reliable, and interested in launching a dynamic career
  • Types at least 40 wpm
  • High energy level, problem-solver mindset
  • Excellent verbal, written and listening skills
  • Positive, can-do attitude
 
Education:
 
High School Diploma or Equivalent



About Cox Automotive

 

Cox Automotive Inc. is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, software, financial, wholesale and e-commerce solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. Committed to open choice and dedicated to strong partnerships, the Cox Automotive family includes Autotrader®, Dealer dot com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, Xtime® and a host of other brands. The global company has 33,000 team members in more than 200 locations and is partner to more than 40,000 auto dealers, as well as most major automobile manufacturers, while engaging U.S. consumer car buyers with the most recognized media brands in the industry. Cox Automotive is a subsidiary of Cox Enterprises Inc., an Atlanta-based company with revenues of $18 billion and approximately 60,000 employees. Cox Enterprises’ other major operating subsidiaries include Cox Communications and Cox Media Group. For more information about Cox Automotive, visit www.coxautoinc.com.



Organization: Cox Automotive

Primary Location: US-TX-Dallas-13737 Noel Rd

Employee Status: Regular

Job Level: Individual Contributor

Shift: Evening Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing
Apply on the Company Site

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