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Customer Service Representative - Franklin, TN

UnitedHealth Group


Location:
Franklin, TN
Date:
11/17/2017
2017-11-172017-12-16
Job Code:
739865
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Job Details

739865 Customer Service Representative Franklin TN

Customer Service Representative - Franklin, TN (739865)

Position Description

Position Description:
 
 
You dream of a great career with a great company - where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.
 
This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.
 
Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation and Performance.
 
Due to an expansion of our business into multiple states, we are looking for energetic, customer focused and compassionate Customer Service Representatives. As one of our newest Customer Service Representatives you will be performing appointment scheduling and other related call center activities within our Team Care department. Your main focus in this position will be to schedule appointments for our valued members who are currently enrolled in one of our Medicare or Medicaid health plans. You will be helping our valued members connect with Physicians and Nurse Practitioners, by scheduling in home visits, in order to help them live healthier lives.    
 
Primary Responsibilities:
  • Placing a high volume of outbound calls to our valued members of the health plan to schedule them for in home or telephone appointment(s) with a Physician, Nurse Practitioner, or Pharmacist via an auto dialer system
  • Answering inbound calls from our valued members and assisting them with their inquiries
  • Enhancing our valued members experience within their specific health plan
  • Validating member demographic information and obtaining additional member data via specific plan scripting
  • Data entry of the members record with accurate information obtained on the call
  • Ensuring that the appointments are scheduled accurately following department policies and procedures
  • Resolving any scheduling issues or concerns
  • Working on special projects within the department as assigned
  • Routing calls to the appropriate department as needed
  • Seasonal mandatory overtime may occur based on work load which could include Saturdays
Required Qualifications:
  • High School Diploma / GED 
  • 1+ years of Customer Service experience or at least 1+ years of experience working in a high-volume Call Center environment
  • Ability to create, copy, edit, save and send using Microsoft Word, Microsoft Excel and Microsoft Outlook
  • Ability to maintain confidentiality and adhere to HIPAA requirements
  • Must be able to work the designated shift and overtime as needed
Preferred Qualifications:
  • Bilingual skills in Spanish, Korean, or Polish
  • Experience working in a metric driven work environment
  • Experience working in a customer retention focused role
  • Experience using an auto dialer system
  • Experience working in the Healthcare Industry
  • Experience working with Medicaid or Medicare
Soft Skills:
  • Must be able to type and talk at the same time and navigate through multiple screens
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So, when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.
 
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
 
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
 
Keywords: Customer Service Rep, Call Center Rep, UHG, Optum

Job Details

  • Contest Number739865
  • Job TitleCustomer Service Representative - Franklin, TN
  • Job FamilyMedical and Clinical Operations
  • Business SegmentOptumCare

Job Location Information

  • Franklin, TN
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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