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Customer Service Representative I


Lubbock, TX
Job Code:
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Job Details

Company AT&T

Job Title Customer Service Representative I

Jobid att4-4140259

Location: Lubbock, TX, 79410, USA

Description **Start with the paycheck** **: Customer Service Representatives startbetween $10.36 and $15.87 per hour, .... you will have the opportunityto receive an increase after only 6 months!**

**A full-time position with full benefits that include medical, dental, vision, 401(k), tuition reimbursement, paid vacation off, and work/life resources.**

**Plus 50% off your AT&T Wireless service and discounts on other AT&T products and services.**

**Career possibilities are limitless with AT&T** **. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions.**

Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management.


The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:


+ Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas

+ May be required to work in one or multiple queues/skill sets over various customer contact channels

+ Responsible for improving customer retention through programs and service provided to the customer

+ Utilizes mechanized systems to initiate and complete service orders and handle customer requests

+ Continually maintain working knowledge of all company products, services and promotions

+ Make recommendations according to customer's needs on features, accessories, upgrades and rate plans

+ Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories


+ Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines

+ May sell and provision wireless services, products, features, equipment and accessories

+ May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required


+ No physical requirements

**Click** **here** **to learn more about this job from AT&T employees!**

**Start here, go anywhere! Hear from call center employees who advanced to other career opportunities within our company. Our Employees say it best!** **Watch now!** at

**Required Qualifications:**

+ At least 18 years of age

+ 6 months experience operating a computer in Windows based environment

+ Availability to work a flexible schedule which includes all hours of call center operation

**TESTS:** Applicants will be expected to pass any assessment associated with the position.


+ Classroom training

+ On-the-job training

+ On-line training


+ Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required

+ One year customer service work experience preferred. Excellent communication and computer skills

Provisions listed in these Job Descriptions may be changed or
modified by AT&T Mobility without prior notice at any time, at the
Company's sole discretion.

Apply on the Company Site

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