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Customer Service Representative - Image Indexing - Jeffersonville, IN

UnitedHealth Group

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Job Details

744076 Customer Service Representative Image Indexing Jeffersonville IN

Customer Service Representative - Image Indexing - Jeffersonville, IN (744076)

Position Description

Position Description:
Don't wait to !  We have training classes starting soon that are designed to set you up for success! 
You dream of a great career with a great company - where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.
This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.
Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation and Performance.
You want more challenge. You want more opportunity. Even more, you want the chance to make an impact the lives of others. We want more people like you. When you join us as a Customer Service Representative on the Image Indexing Team for BriovaRx, you'll have the opportunity to make a difference in the lives of our health plan members each day as they look to you as part of their dedicated record management team. You'll be empowered to compassionately deliver exceptional experience to many patients per day always remembering that every prescription or document belongs to a real person who is looking for thorough and efficient management of their records. You'll tailor their experience by building clear and concise databases of medical records and documents, updating personal information, and creating orders for their prescriptions. You’ll do this by developing and maintaining a productive relationship with your dedicated team, while providing quality care and exercising a mastery of tools and skills. Here, you'll join us on a mission to deliver the best customer service in the health care industry. Period. Your compassion and customer service expertise combined with our support, training and development will ensure your success. This is no small opportunity. This is where you can bring your compassion for others while doing your life's best work.
Primary Responsibilities:
  • Positions in this function are responsible for providing expertise and customer service support to members, customers, and / or providers.
  • Build detailed profiles for new patients, identifying key information, and managing records into a cohesive product.
  • Evaluate and process all prescriptions and other documents for patients, payers, and providers and assigning them appropriately and promptly.
  • This team is responsible for initiating the work flow for the company.
  • Maintain and update all patient records and files by using the most current information to ensure accurate service.
  • Create medication delivery orders for incoming prescriptions while providing the utmost attention to detail and efficiency.
  • Route and triage all incoming patient documents pertaining to patients’ prescriptions, medical records, health insurance, and personal information into a clear and effective database that provides quality care to every patient.
Required Qualifications:
  •  High School Diploma / GED
  • 1+ years customer service experience
  • 1+ years of work experience using a computer and windows applications with the ability to learn other complex systems
Preferred Qualifications:
  • Health care experience preferred
There are several steps in our hiring process? It’s a thorough process because we want to ensure the best job and culture fit for you and for us. In today's ultra-competitive job market, the importance of putting your best foot forward is more important than ever. And you can start by completing all required sections of your application. (I.e. profile, history, certifications and application/job questions). Once you submit your resume, you'll receive an email with next steps. This may include a link for an on-line pre-screening test that we ask you to complete as part of our selection process. You may also be asked to complete a digital video interview, but we will offer full instructions and tips to help you. After you have completed all of these steps, you can check on the status of your application at any time, but you will also be notified via e-mail.
OptumRx is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do.
If you're ready to talk about groundbreaking interactions, let's talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Let's talk about smart, motivated teams. Let's talk about more effective and affordable healthcare solutions. This is caring. This is great chemistry. This is the way to make a difference. We're doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation and performance.  Join us and start doing your life’s best work.
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords; data entry, computer, records, records management, patient profile, documentation

Job Details

  • Contest Number744076
  • Job TitleCustomer Service Representative - Image Indexing - Jeffersonville, IN
  • Job FamilyCustomer Services
  • Business SegmentOptumRx

Job Location Information

    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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