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Customer Service Representative - Melville, NY

UnitedHealth Group

Melville, NY
Job Code:
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Job Details

747811 Customer Service Representative Melville NY

Customer Service Representative - Melville, NY (747811)

Position Description

Position Description:

Optum360 is a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we'll leverage all our resources to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide.
If you want to achieve more in your mission of healthcare, you have to be really smart about the business of healthcare. Challenge yourself, your peers, and our industry by shaping what healthcare looks like and doing your life's best work.SM

Primary Responsibilities:
  • Conduct telephone inquiries, inbound, outbound to collect accounts
  • Collect on patient co - pays, deductible and coinsurance
  • Handle high volume of incoming outgoing patient calls
  • Provide patient with an explanation of their hospital bill and resolve inquiries and disputes related to the bill
  • Obtain third party medical insurance
  • Respond to complex customer calls answers, researches discrepancies
  • Resolve customer service inquiries which could include: billing and payment issues, patient itemized bill requests, and processes requests for financial assistance, processes payments and makes payment arrangements
  • Follows - up on missed payment arrangements
  • Meets and maintains established productivity goals and quality standards
  • Notate patient hospital account records of patient communication and call resolution
  • Identifies and communicates trends and common concerns raised by patients
  • Performs related duties
  • Limited work experience
  • Works on simple tasks using established procedures
  • Depends on others for guidance
  • Work is typically reviewed by others
Required Qualifications:
  • High School Diploma / GED (or higher)
  • 1+ year of customer service, call center, or collection experience
  • Proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications
  • Available to work any shift during hours of operation 9:00 am - 8:00 pm Monday through Friday

Preferred Qualifications:

  • Knowledge of medical insurance and claims processing
  • Bilingual fluency in English and Spanish

Soft Skills:

  • Ability to listen attentively, read and interpret the critical content of an inquiry
  • Excellent telephone etiquette skills
  • Should have excellent communication skills: written and verbal communication.
  • Should be able to handle a lot of data that is available, and all of this has to be done at good pace
  • Should have patience when communicating with the patient / caller able to maintain their composure even if the customer is being rude
  • Should have the skill of versatility; they will have to adapt to many situations regarding the patient / caller
  • Should have strong problem-solving dispute resolution and negotiating skills

Physical Requirements and Work Environment:

  • Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, handling other objects, long periods working at a computer
  • Utilize multiple PC applications throughout the day
  • Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity

Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UHG; United Health Group; Customer Service; Melville; Call Center; Collections, Optum, Northwell 

Job Details

  • Contest Number747811
  • Job TitleCustomer Service Representative - Melville, NY
  • Job FamilyBilling
  • Business SegmentOptumInsight

Job Location Information

  • Melville, NY
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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