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Customer Service Representative

Cox Automotive

Mississauga, ON
Job Code:
Cox Automotive
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Job Details

Company Cox Automotive
Title: Customer Service Representative
JobID: 1712127
Category: Client and Customer Service
Industry: Cox Automotive
Job Type: Full-time



Position Summary:

The FloorPlan Specialist is responsible for handling daily operations including but not limited to: floor planning, inbox item management, and general reporting.  A Floor Plan Specialist is to ensure these responsibilities are handled in accordance with PPA and within established cutoff times while maintaining high standards of customer service.  

Essential Duties and Responsibilities:

• Ensure universal source floor planning is in compliance with PPA and within established cutoff times while also maintaining productivity goals

• Work pending Flooring Queue in Discover for Universal Source flooring requests and process them in a timely fashion, communicating with internal and external customers when necessary to gather additional information and provide status updates.

• Review floor plan requests received via fax & email and process them in a timely fashion, communicating with internal and external customers when necessary to gather additional information and provide status updates.

• Communicate professionally and work in conjunction with Account Executives, Regional Directors, Universal Sources, and other internal and external customers.

• Ensure accurate data entry, risk mitigation as needed as front line responder to floor plan processing requests.

• Research, dissect and resolve problems with effective and intelligent solutions, referring to PPA and DOP’s as guidelines.

• Manage multiple regions, acting as point of contact for floor planning requests, other internal customer service items related to flooring.

• Meet additional weekly/monthly individual and departmental objectives as directed.

• Generate reporting on an requested/needed basis

  •  Schedule: 12pm - 8pm est


Job Knowledge, Skills and Abilities:


• Able to effectively and professionally communicate with customers and coworkers

• Must possess excellent customer service attitude/skills.

• Self-starter, able to work independently & refer to provided guidelines, PPA, & other training materials.

• Technology: Ability to use Microsoft Excel, Word and Outlook at a satisfactory pace.

• Must be efficient, accurate and swift with Keyboard and 10 key.Education and Experience:

• High school diploma or GED (required)
• Customer service experience (preferred).

Supervisory Responsibilities:
• N/A.

Training Requirements:
• On the job, ongoing
• Learning Management System

Physical Demands:
• Sitting, standing, walking
• Ability to work in a fast paced environment.
• Ability to stand and sit for long periods of time.
• Ability to operate office equipment, computers, faxes, copiers and phones.
• The position requires good speaking and listening skills.
• The position requires the ability to perform focused work with close attention to detail

Work Environment:
• Normal office environment, with ability to visit and interact with all outside departments.
• Some travel may be required
• Home office (if applicable)

The posting is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

About Cox Automotive


Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit

Organization: Cox Automotive

Primary Location: CA-ON-MISSISSAUGA-2233 Argentia Road

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing
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