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Customer Service Representative

Cox Automotive


Location:
Saint-Eustache, QC
Date:
11/16/2017
2017-11-162017-12-16
Job Code:
1718076
Cox Automotive
Apply on the Company Site
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Job Details

Company Cox Automotive
Title: Customer Service Representative
JobID: 1718076
Category: Client and Customer Service
Industry: Cox Automotive
Job Type: Full-time

Description

Summary:

The Customer Service Representitive is the front line initial communication  between the corporate office and the customer base.  By design, it is to be the first and only contact the dealer needs to make for virutally any and all assistance needed by internal and external customers.  The knowledge the CSR must possess is broad in spectrum in order to assst in the wide array of questions and situations the rep encounters.

Essential Duties and Responsibilities:

  • Handle incoming phone calls with each situation potentially being different
  • Handle each phone call with professionalism
  • Perform desired open, body and close conversations on each call
  • Train customers on the Virtual Office
  • Audit reconciliation
  • Title situations
  • Process Payments


Qualifications

Job Knowledge, Skills and Abilities:

  •  In the area of Communications
  • Ability to become knowledgable in all areas of the company
  • Must possess excellent customer service attitude/skills by being personable with ability to regain control of conversation going in the wrong direction.
  • Ability to communicate and listen to employees as well as supervisors.
  • Organization and timely follow up skills are essential.          

 

Education and Experience:

  • High School Diploma or GED required
  • Prior Experience preferred

 

Supervisory Responsibilities:

  • NA

 

Training Requirements:

  • Cross train on all items within the department

 

Physical Demands:

  • Sitting for long periods of time.
  • Standing, Bending.
  • May be required to lift and/or move boxes and supplies.
  • Driving and other modes of travel

 

Work Environment:

  •  Office Environment
  • Auctions, Customer Sites
  • Some Travel Required

 

This information is not designed to be a complete inventory of the job’s duties, responsibilities, and qualifications.  Rather, it’s designed to give the general nature and level of work to be performed by employees assigned to this job title.



About Cox Automotive

 

Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit www.coxautoinc.com.



Organization: Cox Automotive

Primary Location: CA-QC-Saint-Eustache-715, rue Dubois

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing
Apply on the Company Site
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