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Customer Service Representative - Schaumburg, IL

UnitedHealth Group


Location:
Schaumburg, IL
Date:
05/23/2017
Job Code:
1752003
Apply on the Company Site
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Job Details


Customer Service Representative - Schaumburg, IL(Job Number:716361)
Description

Position Description:

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.(sm)

Positions in this function are responsible for providing expertise and customer service support to members, customers, and/or providers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries. Employees in jobs labeled with SCA must support a government Service Contract Act (SCA) agreement.

Primary Responsibilities:
  • Provide excellent customer service 
  • Constantly meet established productivity, schedule adherence, and quality standards
  • Respond to complex customer calls 
  • Resolve customer service inquiries which could include: 
  • Benefit and Eligibility information 
  • Billing and Payment issues 
  • Customer material requests 
  • Physician assignments 
  • Authorization for treatment 
  • Explanation of Benefits (EOB)

Job Phone Support
Primary Location US-IL-Schaumburg
Other Location 
Organization O360 Quest
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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