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Customer Service Representative - Tampa, FL

UnitedHealth Group


Location:
Tampa, FL
Date:
01/18/2018
2018-01-182018-02-16
Job Code:
739804
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Job Details

739804 Customer Service Representative Tampa FL

Customer Service Representative - Tampa, FL (739804)

Position Description

Position Description:
 
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life’s best work.

Positions in this function are responsible for providing expertise and customer service support to members, customers, and / or providers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries. Employees in jobs labeled with SCA must support a Government Service Contract Act (SCA) Agreement.
 
Primary Responsibilities:
  • Provide excellent customer service
  • Constantly meet established productivity, schedule adherence, and quality standards
  • Respond to complex customer calls 
  • Resolve customer service inquiries which could include: 
    • Benefit and Eligibility information 
    • Billing and Payment issues 
    • Customer material requests 
    • Physician assignments 
    • Authorization for treatment 
    • Explanation of Benefits (EOB)
Required Qualifications:
  • High School Diploma / GED
  • 1+ years of customer service experience analyzing and solving customer problems or 1+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
  • Basic proficiency with Windows PC Applications: Microsoft Excel (create and edit), Microsoft Word (create and edit), Microsoft Outlook (create, edit, and send emails)
Preferred Qualifications:
  • Bachelor's Degree (or higher)
Soft Skills:
  • Ability to navigate multiple screens at once
  • Ability to navigate a computer while on the phone
  • Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
  • Ability to remain focused and productive each day though tasks may be repetitive
  • Strong Communication skills written and verbal 
  • Self-motivated
  • Ability to work independently
Physical Requirements and Work Environment:
  • Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, handling other objects, long periods working at a computer
  • Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.
 
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group
 is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, office, phone support

Job Details

  • Contest Number739804
  • Job TitleCustomer Service Representative - Tampa, FL
  • Job FamilyCustomer Services
  • Business SegmentOptumInsight

Job Location Information

  • Tampa, FL
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftEvening Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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