Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World's Most Ethical Companies by the Ethisphere Institute. Learn more atwww.aramark.comor connect with us on Facebook and Twitter.
AramarkRefreshment Services is North America’s #1 refreshment services provider. Everyday we provide workplace refreshments to more than 100,000 locations throughout North America, offering clients a single source for office coffee service, water filtration, brand-name snacks, beverages and break-room essentials. Through our industry leading program, The Complete Breaktime Experience® Aramark offers a holistic approach to providing outstanding client services. Aramark Refreshment Services is part of the Business & Industry Group's portfolio of services we offer to Fortune 500 companies and other large and small employers, and is one of the fastest growing and dynamic business units within this group.
Job Summary: The Customer Service Route Supervisor is responsible for leading, training and supporting the Route Sales Representatives (RSR’s) in delivering superior customer service to our customers and building business partnerships. In this role you will actively supervise and motivate RSR’s to exceed client and customer expectations and needs. You will provide ongoing support to RSR’s in uncovering sales opportunities within our existing client base and ensure retention of all customers. This is an excellent opportunity for an entry level management position with a growing organization that offers future opportunities for advancement.
To maintain a route presence 75% of the work year in order to provide leadership, training, development and evaluation of the RSR's.
To dedicate 25% of the work year for the purpose of management training, client visitations, administrative work and other duties as required.
Provide back-up relief for RSR’s due to absenteeism or immediate need.
Manage the use of handheld devices to ensure accurate fleet inventories, invoicing and waste control.
Confirm daily that routes are scheduled efficiently.
Maintain customer satisfaction, focusing on client retention and ensuring “at risk” clients are identified and supported.
Conduct weekly inventory checks.
Delivery of daily safety talks.
Maintain maintenance schedule on vehicles.
Ensure daily DVIR reports are completed and any issues are addressed with a sense of urgency.
Support RSR’s, warehouse and technicians to maximize efficiencies. Examples of include; assisting with deliveries, packing orders, participate in installations, warehouse maintenance, etc. Other duties/responsabilities as required may be added.
Represent ARAMARK professionally at but all times.
Demonstrated experience in customer service and sales environment in a supervisory role.