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Customer Service Specialist


Dresher, PA
Job Code:
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Job Details

Position Title: Customer Service Specialist
Job Code: 449718
Job Location: Pennsylvania-Dresher
The expertise we are looking for you to bring:
We are looking for individuals who are self-starters, dependable to their core, and who bring a positive, customer focused energy to the workplace. And who are also:  
  • Engaging communicators with strong interpersonal/people skills
  • Committed to owning escalated customer issues from start to finish with a keen ability to research and problem solve complex issues. 
  • Able to use data and other sources of information to evaluate and improve processes
  • Able to think on your feet and flexible with creating solutions for a variety of personalities
  • Strong problem solvers that connect with employees and customers alike
 What you can expect:
  • Build a career with a great company with exposure to multiple parts of the business
  • Fast paced, dynamic environment
 This is a diverse role that impacts others.  This role reviews the most complex processes and transactions to ensure overall quality of service delivery, and proactively identifies areas of improvement based on process reviews and data analysis.  In this role you will recommend and implement appropriate action plans to improve processes and address problem areas.  We can’t promise it will be easy, but it will be time well spent building a career with an award-winning industry leader. If you think you have what it takes, apply now. You will gain skills and experience working on behalf of a dynamic industry leader in the Fortune 500 that will enhance your career.

  • The ideal candidate should possess:

    • Bachelor’s Degree strongly preferred, but not required.
    • Strong organization and prioritization skills and the ability to successfully multi-task and manage change. 
    • 2 plus years Annuities call center experience.  
    • Project Management experience a plus
    • Proficiency with PC and keyboarding skills with ability to multi-task with different applications
    • Position requires FINRA Series 6 and Series 63 license or to obtain license within 150 days of hire.


Any applicant selected for this position will be required to submit to an extensive background screening and a credit check. Failure to comply will eliminate an applicant from consideration for this position. Any negative information obtained as a result of the background screening may result in the disqualification of the applicant from this and any other position in Prudential, including their current position if they are an internal applicant.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.
Job Function: Call Center and Customer Service
Schedule: Full-time
Apply on the Company Site
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