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Customer Service Supervisor - Atlanta, GA

UnitedHealth Group


Location:
Atlanta, GA
Date:
12/08/2017
2017-12-082018-01-06
Job Code:
741576
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Job Details

741576 Customer Service Supervisor Atlanta GA

Customer Service Supervisor - Atlanta, GA (741576)

Position Description

Position Description:

Energize your career with one of Healthcare’s fastest growing companies.  

 

You dream of a great career with a great company – where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.

 

This opportunity is with one of our most exciting business areas: Optum –a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.

 

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

The Customer Service Supervisor is responsible for providing expertise and customer service support to members, customers, and / or providers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries.

Primary Responsibilities:
  • Coordinate, supervise and be accountable for the daily / weekly / monthly activities of team members
  • Set priorities for the team to ensure task completion and performance goals are met, such as: Quality, Adherence, Service Level and AHT
  • Coordinate work activities with other supervisors, managers and departments
  • Identify and resolve operational problems using defined processes, expertise and judgment
  • Provide coaching and feedback to team members, including formal corrective action
  • Conduct annual performance reviews for team members
  • Provide expertise and support to members, customers, and / or providers
  • Manage and accountable for professional employees and / or supervisors
Required Qualifications:
  • High School Diploma / GED (or higher)
  • 3+ years of customer service / call center experience, preferably as a supervisor, business manager or workforce manager
  • 2+ years of experience as a professional leader / supervisory role within an organization
  • Ability to work 9:00 am - 7:00 pm Monday through Friday
Preferred Qualifications:
  • Bachelor's Degree (or higher)
  • 1+ years of experience in a client facing role
  • Experience leading personnel towards the attainment of exceptional performance results
  • Knowledge of Call Center systems such as CMS, IEX, CTI and TCS
  • Understanding of call center performance metrics and measurements
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: supervisor, insurance, account manager, account management, customer service, call center, client support, client management, customer support, call center rep, call center associate, CSR, UnitedHealth Group, health, healthcare, office, phone support, training class, telesales, telecommunications

Job Details

  • Contest Number741576
  • Job TitleCustomer Service Supervisor - Atlanta, GA
  • Job FamilyCustomer Services
  • Business SegmentOptum Operations

Job Location Information

  • Atlanta, GA
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelManager
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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