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Customer Service Supervisor - Bothell, WA

UnitedHealth Group


Location:
Bothell, WA
Date:
11/21/2017
2017-11-212017-12-20
Job Code:
734818
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Job Details

734818 Customer Service Supervisor Bothell WA

Customer Service Supervisor - Bothell, WA (734818)

Position Description

Position Description:
 
 
Positions in this function are responsible for providing expertise or general claims support to teams in reviewing, researching, investigating, negotiating, processing and adjusting claims. Authorizes the appropriate payment or refers claims to investigators for further review. Conducts data entry and re-work; analyzes and identifies trends and provides reports as necessary.
 
Primary Responsibilities:
  • Provide expertise and / or general claims support to teams in reviewing, researching, negotiating, processing and adjusting claims
  • Authorize appropriate payment or refer claims to investigators for further review
  • Analyze and identify trends and provides reports as necessary
  • Consistently meet established productivity, schedule adherence, and quality standards
  • Respond to claims appeals
  • Supervise, monitor, track and direct day to day operations to staff
  • Consistently meet established productivity, schedule adherence, and quality standards
  • Respond to claims appeals
  • Coordinates, supervises and is accountable for the daily activities of business support, technical or production team or unit
  • Impact of work is most often at the team level
Required Qualifications:
  • Bachelor's Degree (or higher) or a High School Diploma / GED with 3+ years of supervisory or coaching experience
  • 5+ years of experience analyzing and solving customer problems in an office setting environment
  • Moderate proficiency with a computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
  • Microsoft Excel experience (creating and editing spreadsheet)
  • 1+ years of supervisory, coaching, or employee mentoring experience
  • Previous healthcare experience
Preferred Qualifications:
  •  Medical claims processing experience
Soft Skills:
  • Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product

Physical Requirements and Work Environment:

  • Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, handling other objects, long periods working at a computer
  • Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life’s best work.
 
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: United Health Group, Customer Service Supervisor, Claims Supervisor, Bothell, WA, coaching, mentoring, healthcare, customer service

Job Details

  • Contest Number734818
  • Job TitleCustomer Service Supervisor - Bothell, WA
  • Job FamilyCustomer Services
  • Business SegmentEmployer and Individual

Job Location Information

  • Bothell, WA
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelManager
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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