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Customer Service Supervisor - Columbus, OH

UnitedHealth Group


Location:
Columbus, OH
Date:
09/05/2017
2017-09-052017-10-04
Job Code:
1788788
Apply on the Company Site
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Job Details


Customer Service Supervisor - Columbus, OH(Job Number:731092)
Description

Welcome to one of the most fulfilling roles that links directly into helping others and creating an environment that fosters growth and development. Challenge yourself and others to excel in a fast pace environment that provides you the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

Primary Responsibilities:

 

  • Coordinates, supervises and is accountable for the daily / weekly / monthly activities of team members
  • This role will also be part of the leadership team responsible for building a new site in Columbus, Ohio
  • Prioritizes communication and talks to the team to remove barriers to success
  • Ensures performance metrics are met, such as Quality, Schedule Adherence, After Call Work, Service Levels, Customer Satisfaction, and other performance metrics
  • Coordinates work activities with other supervisors, managers, departments, etc.
  • Identifies and resolves operational problems using defined processes, expertise and judgment
  • Provides coaching and feedback to team members, including the development of formal corrective action plans
  • Creates individual development plans and conducts annual performance reviews for team members
  • Enforces company policy and helps others adapt to change
  • Reviews and addresses team attendance daily/weekly/monthly
  • Provides expertise and customer service support to members, customers, and/or providers
  • Coordinates, supervises and is accountable for the daily activities of business support, technical or production team or unit
  • Supports call volume during peak times, to include taking member calls and escalated calls

Job Phone Support
Primary Location US-OH-Columbus
Other Location 
Organization M&R Ops - Consumer Services
Schedule Full-time
Number of Openings 5
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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