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Customer Service Supervisor - Lisle, IL

UnitedHealth Group


Location:
Lisle, IL
Date:
09/05/2017
2017-09-052017-10-04
Job Code:
1782213
Apply on the Company Site
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Job Details


Customer Service Supervisor - Lisle, IL(Job Number:728846)
Description

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.(sm)

Primary Responsibilities:

  • Coordinates, supervises and is accountable for the daily/weekly/monthly activities of a team members
  • Sets priorities for the team to ensure task completion and performance goals are met, such as Quality, Adherence, Service Level and AHT
  • Coordinates work activities with other supervisors, managers, departments, etc.
  • Identifies and resolves operational problems using defined processes, expertise and judgment
  • Provides coaching and feedback to team members, including formal corrective action
  • Conducts annual performance reviews for team members
  • Provides expertise and customer service support to members, customers, and/or providers
  • This position is responsible for providing expertise and customer service support to members, customers, and/or providers
  • Direct phone-based customer interaction to answer and resolve a wide variety of inquiries

Job Phone Support
Primary Location US-IL-Lisle
Other Location 
Organization OptumRx Customer Service
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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