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Universal Health Services

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Universal Health Services
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Job Details

Deltek Talent Management - CUSTOMER SERVICES REPRESENTATIVE - (22039)

Job Details


Facility Name
Prominence Health Plan
RENO, NV 89502 US (Primary)
Career Area
Support & Entry Level
Customer Service
Job Description

Founded in 1978, Universal Health Services, Inc. (UHS)* is one of the nation’s largest and most respected healthcare management companies, operating through its subsidiaries—acute care hospitals, behavioral health facilities and ambulatory centers nationwide. With more than 74,000 people employed by UHS subsidiaries, UHS’s business strategy is to continue to grow by building or purchasing healthcare facilities across the country, while continuing to strengthen UHS’s well-reputed franchise with its customary exceptional service and effective cost control. Our success is driven by a service philosophy based on integrity, competence, compassion, and a responsive management style. UHS has been recognized as a Fortune 500 company and is listed as one of Fortune’s Most Admired Companies. UHS’s Acute Care Division is comprised of 25 high performing hospitals and several ambulatory care facilities across the nation and prides itself on providing superior patient care. 

Prominence Health Plan, established in Reno in 1993 as St. Mary’s Health Plan, was acquired in 2014 by Universal Health Services (UHS), one of Fortune Most Admired Companies. 

In addition to the HMO, Prominence Health Plan also offers Point of Service health plans, a preferred health insurance company that offers Preferred Provider Organization (PPO) health plans, and CDS Group Health, a third-party administrator.

We are a fast-growing, rapidly-changing healthcare organization offering the excitement of a start-up with the support of a Fortune 500 company. We are looking for talented, enthusiastic people to help shape the future of our organization.

Job Summary:  The Customer Services Representative acts as a liaison between members, potential members,

employer groups and participating physicians and their office staff, when applicable. The Member Services

Representative represents the Health Plans Division and its policies and procedures when assisting members and

others through inquiries, problems or complaints. The quality two-way communications the Member Services

Representative provides ensures quality services and appropriate problem resolution for all parties involved.


Job Requirements

Regulatory Requirements:

  • High school diploma required.

  • Associates degree preferred.

  • Three years’ experience in customer service or similar public contact work related to communication, problem-solving and customer satisfaction.

  • Knowledge of medical terminology.

Language Skills:

  • Ability to effectively communicate in English, both verbally and in writing.


  • Familiarity with health care delivery and/or health insurance programs.

  • Excellent verbal and written communication skills, organizational skills, ability to interpret and apply established policies and procedures. Must have excellent computer skills. 

  • Ability to be innovative, take initiative and exercise independent judgment.

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