Customer Solution Architect

  • Location:
    Copenhagen, Kobenhavn, Denmark
  • Additional Location(s)
    Aarhus, Denmark
  • Area of Interest
    Engineer - Network
  • Job Type
  • Technology Interest
  • Job Id

What You’ll Do

Changing the way the world works, lives, plays, and learns. You’ve probably heard Cisco’s vision many times over the years. Now is the time when that vision becomes even more relevant than ever before. We made the Internet what it is today. First, we focused on creating connectivity. We helped people connect through social media, online e-commerce, business networking, and now, we're entering the Internet of Everything transition—an era where we'll help create unprecedented value by connecting the unconnected.

We have an exciting Customer Solutions Architect (CSA) role open to be based in Cisco Denmark! A Customer Solution Architect role is to work longer term with identified accounts where assigned. Working to position the business benefits matched to the technology solutions.


The role is expected to work at multiple levels with the account, specifically at vision and strategy level. The role is a mix of technical skills and solid business skills and understanding.


The role will work close in account teams with the top enterprise and public accounts. Also dependent on qualifications, we may decide to re-group the overall SE Team team to make way for a more technical profile.


Who You Are

You're an experienced technology leader who has strong technical background and worked with large enterprise accounts in the past.  You have experience in a quota-carrying technical sales role and experience working with a large account team of Account Managers, Systems Engineers and other sales leaders.

Specific Responsibilities of this role include:

  • Identify, prioritize, and document technical issues impacting our (Cisco) ability to grow faster than the industry in prioritized solution area. Factors could include solution architecture, functionality/value to customer, performance/scale/security/manageability, and competitive differentiation
  • Be the Subject Matter Expert in Solution area. 
  • Drive best in industry Interlock on short, mid, and long term initiatives to drive growth faster than the market
  • Drive solution insertion with selected lighthouse customers


Required Skills & Experience:

  • Passion – Personal belief level that enables others to evolve their point of view or current priorities
  • Tenacity – Ability to push past setbacks, objectives, and roadblocks to achieve desired investments and outcomes
  • Collaboration and Coalition – The ability to truly listen to diverse perspectives, gain alignment, and build a mutually agreed upon successful go forward plan that others will believe & invest in
  • Excellent Written & Oral Communication Skills – Best in Industry ability to succinctly and professionally articulate challenges, opportunities, and convincing go forward strategies in written or oral format 
  • Architecture definition – Strong experience defining architectures for customer solutions and in collaborating with engineering to drive the development needed to realize those solutions
  • Extensive knowledge of Cisco Sales, Partner, and BE/BU processes and priorities


Why Cisco


At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything – people, process, data and things – and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco


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