Customer Solutions Architect (Solution Sales) - 1226069

  • Location:
    Garching, Bayern, Germany
  • Additional Location(s)
    anywhere in Germany
  • Area of Interest
    Engineer - Pre Sales and Product Management
  • Job Type
  • Technology Interest
  • Job Id


At Major Enterprise we will define a new strategy to bring together our top growth opportunities. We enable our top enterprise customers to transform their business to next generation architectures including new technologies, cloud models and new services. We use our assets to solve our enterprise customer’s critical challenges. Do you want to help with this change? You can have the ability to lead market transitions in new architectures like Enterprise Networking including Digital Network Architecture, next generation Data Center, Security and Collaboration with innovative Service concepts included. 


The Major Enterprise Operations is searching for a Customer Solution Architect to work as technical lead for top customers. This role will report to Regional Sales Manager Solution Sales. With this role, you will drive and develop the architecture and technical strategy for our customers and most innovative projects. In collaboration with the dedicated Account Managers, you will drive these top projects with success. To achieve this, we are looking for a Senior Customer Solutions Architect. Experience in the Enterprise sector and a firm understanding of the challenges running big projects and how we can help monetize and optimize the GTM of our top customers will be key. 


-  The Customer Solution Architect is responsible for being the primary technical leader for the dedicated customers and align and orchestrate technology, product management, technical specialist teams, service team etc. to drive these projects with great success. 

-  Developing architecture strategy with Key Technology Partner.

-  Drive and create outcome based selling motion for the field with strong cross-organization collaboration 

-  Collaborate closely with key cross-functional teams across the Architecture Teams, Sales, Services, and Engineering.

-  Focus on replicability of the solutions delivered at a customer

-  Work closely with Cisco´s partner´s delivery organizations

-  Developing and implementing ecosystems in order to ensure the delivery and monetization of Cisco´s cutting edge solutions with a cross architectural approach in collaboration with Cisco´s services organizations 


-  Advanced Engineering, Business Administration or Economics Degree required, MBA preferred

-  Experience working with a Tier 1 partner/channel relationship 

-  Experience of developing and selling complex solutions into the Enterprise Market 

-  Demonstrated ability to build and maintain extensive customer relationships 

-  Good understanding project execution methodologies

-  Experience in Managed Services projects and lifecycle management preferably gained within a Cisco Partner 

-  Experience in working and successfully integrating into a sales organization that includes Sales (all levels) and the technical community 

-  Experience in collaborating with cross-functional organizations Extensive background and understanding of Cisco Technologies and Service. 

-  Experience with modern IT architectures (cloud architectures, micro services, API, …), consumption models (IaaS, SaaS, PaaS) and related development methodologies from both a technology- (test driven SW development, DevOps, …) and a business-perspective (Scrum, Design Thinking, …)

-  Experience building actionable long and short-term plans based on a deep understanding of the impacts of business and technology trends 

-  Understanding a broad range of customer technologies required 

-  Excellent communication skills and ability to persuade using simple communications that convey complex concepts in a compelling, concise, and creative way

-  At minimum 3 years experiences within infrastructure projects 


-  Able to drive deep technology conversations (e. g. on an application level, based on a deep understanding of interfaces and APIs in reflection of Cisco Products, especially like Cisco Spark, Cisco Kinetics)

-  Experiences of how network and cloud interact, future role of Enterprise Infrastructure, etc. (also considering the customer´s application installed base, on LOB applications and data aggregation lakes)

-  Demonstrable experience selling complex technical solutions to LOB owners as well as technical and executive management.

-  Ability to network within a client organization to identify all key influencers and decision makers. 

Already demonstrated ability to translate use cases in Cisco technology on a x-architectural level 


-  Strong decision making and communication skills.

-  Practical, result oriented approach.

-  Excellent business judgment & uncompromising integrity. 

-  Ability to deal with uncertainty and work with minimum supervision. 

-  Ability to listening, 

-  Thinking outside the box

-  Creativity

-  Tenacity

-  Passion for transforming the Enterprise business – People, Process, Tools, Architectures.

-  Strong Commercial Focus & Negotiation skills. 

Strategic Thinker with strong Problem-Solving skills (always questioning the technical ability to execute on Cisco´s existent products services and technical interfaces) 

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns. We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco

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