Customer Success Manager (Bangalore)

  • Location:
    Bangalore, Karnataka, India
  • Area of Interest
    Sales - Services, Solutions, Customer Success
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1216370
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What You'll Do

The market is shifting towards more of a subscription economy, where the value of a customer is realized over time and customers demand tangible proof of outcomes. In this role, you can change the way we engage with customers and partners. Your work will form an integral part of the end-to-end engagement process with focus on maximizing customer and partner value realization and aligning with Sales to secure renewals and identify expansion opportunities
The Customer Success Management Charter is to lead the long-term Adoption and Expansion strategies of Cisco offerings through regular customer touch points focused on the successful alignment of the customer’s strategic priorities and desired business/operational outcomes; tracked and measured through a jointly developed Adoption Engagement Plan. Key execution of this role will result in a delighted, lifetime customer. This role is performed in close alignment with Cisco Sales and Cisco Service Delivery.

 

 Who You'll Work With

Reporting into a Customer Success Manager leader, you will drive Customer Success with strategic Cisco customers in your assigned operation. You will be responsible for driving adoption of Cisco solutions, and identifying net new opportunities to expand the Cisco footprint, while demonstrating the value and benefit of these results to your customer. Your strong messaging skills will enable you to secure and leverage alignment with your Cisco, partner and other stakeholders in a cross-functional and complex selling environment. Executing against and reporting on Customer Success metrics, you are constantly looking to innovate and engage to accelerate results. Sharing best practices with your Customer Success peers and Cisco colleagues, you will be part of a dynamic and collaborative team that is increasingly more critical to Cisco’s vision and strategy. Your passion for Customer Success will drive relevance, awareness and the engagement of others to further augment your execution.

Who You Are

You are truly passionate about customer success and the overall customer experience. You possess and leverage exceptional relationship-building skills, are a team player, and are always looking to drive innovation, improvements and change. You have a proven track record of results, outcomes and business impact for your customers through influence and trust. You have messaging and communications skills that resonate at all levels with both internal and external stakeholders. You understand the commitment required to analyze business goals and Cisco solutions, in order to recommend actions that drive success for your customers and their Cisco experience.

·     8+ years of relevant industry experience, senior management experience within a technical organization preferred.

·     Executive level communication, consultative and presentation skills are essential.

·     A sound knowledge of telecommunications and internetworking technology

·     Knowledge of software solutions with focus on Security, Enterprise Networking or Collaboration Technologies.

·     Proven success driving business and sales results working with strategic and complex customer environments, as well as with internal stakeholders and executives through relevance and influence

·     Proven team player and ability to orchestrate value in coordination with multiple stakeholders

·     Strong communication, influence and presentation skills

·     Willingness to learn, adapt and lead change within Cisco

·     Ability to articulate value messaging at all levels of an organization

·     Strong awareness and experience working with technical solutions and working familiarity with security and collaboration

·     An entrepreneurial approach to business and the ability to establish a holistic business view as it relates to the Adopt & Expand motion

·     Effective organizational and time management skills

·     Demonstrated success aligning within all levels of an organization, both internally and externally

·     Education or equivalent experience: 4 year Engineering, Computer Science, or Business degree, Masters such as MBA preferred

·     Industry certifications a plus (e.g. ITIL, PMP, COBIT, Six Sigma)


Why Cisco

 We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

We Are Cisco. 

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