Customer Success Manager for CISCO SYSTEMS, LLC

  • Location:
    Moscow, Russian Federation
  • Area of Interest
    Sales - Services, Solutions, Customer Success
  • Job Type
    Professional
  • Technology Interest
    Networking, Security
  • Job Id
    1206207
New
This job opportunity is opened in Cisco Systems, LLC to improve customer care and support services delivered after Cisco product
installation.

What You'll Do:
The market is shifting towards more of a subscription economy, where the value of a customer is realized over time and customers demand tangible proof of outcomes. In this role you can change the way we engage with customers and partners. Your work will form an integral part of the end-to-end engagement process with focus on maximizing customer and partner value realization and aligning with Sales to secure renewals and identify expansion opportunities
The Customer Success Management Charter is to lead the long-term Adoption and Expansion strategies of Cisco offerings through regular customer touch points focused on the successful alignment of the customer’s strategic priorities and desired business/operational outcomes; tracked and measured through a jointly developed Adoption Engagement Plan. Key execution of this role will result in a delighted, lifetime customer. This role is performed in close alignment with Cisco Sales and Cisco Service Delivery. Coverage Area: mainly Russian Federation with some focus on CIS region.

Who You'll Work With:
The Customer Success Manager (CuSM) is an integral member of the Account Sales and Delivery management teams with a focus on driving Adoption of SW Subscriptions as well as identifying Expand opportunities. The focus of this role will be to drive adoption, business integration and expansion of Cisco One and security offers in existing accounts.
Do you have a passion to engage with customer and help them achieve outcomes from Cisco solutions? Here, you can make an impact by helping customers to better understand and utilize the full capabilities and features of the Services and Software they have purchased. 

Cisco Adoption scope is designed to transform how customers adopt and consume Cisco services and solutions. They will help to provide increased customer benefits through and intense focus on customer’s business outcomes.

This is a key initiative for Cisco that will help customers to gain full value from what they have purchased and unlock further opportunities for engagement.

Who You Are:
8+ years of actual work experience in the area of customer care and conflict resolution is required.
Practical technical knowledge combined with industry experience in the area of Networking or Security field is essential. (CCNA/CCIE certifications or CISSP certification would be an advantage). 
Experience and skills needed for executive level communication, consultative and presentation skills are essential for this role. 
A higher education degree from Technical University in the field of Computer Sciences and/or Networking/ Telecommunications. MBA would be an advantage. 
ITIL certification beyond ITIL Foundation (ITIL Expert certification is preferred). 
Fluent in English and Russian languages is a must. Other language is a plus.

Why Cisco:
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco 

#security #networking #cisco 

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