Customer Success Manager - Public Sector

  • Location:
    RTP, North Carolina, US
  • Additional Location(s)
    Herndon, VA San Jose, CA
  • Area of Interest
    Sales - Services, Solutions, Customer Success
  • Job Type
    Professional
  • Technology Interest
    Big Data, Analytics, Cloud and Data Center, Collaboration, Video, Security, Software Development, Testing
  • Job Id
    1216168
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What You'll Do

 

At Cisco, Customer Success is a critical component of our business and our future. Cisco believes in a complete lifecycle of customer success, improved revenue and overall company growth. With Customer Success, Cisco strives to continually drive faster “time to value” and improve the overall experience for our customers. We leverage our ability to influence, use digital innovation and scale via our global partner ecosystem.

 

Who You Are

 

You are truly passionate about customer success and the overall customer experience. You possess and leverage exceptional relationship-building skills, are a team player, and are always looking to drive innovation, improvements and change. You have a proven track record of results, outcomes and business impact for your customers through influence and trust. You have messaging and communications skills that resonate at all levels with both internal and external stakeholders. You understand the commitment required to analyze business goals and Cisco solutions, in order to recommend actions that drive success for your customers and their Cisco experience.

 

Who You'll Work With

 

Reporting into a Customer Success Manager leader, you will drive Customer Success with strategic Cisco customers in your assigned operation. You will be responsible for driving adoption of Cisco solutions, and identifying net new opportunities to expand the Cisco footprint, while demonstrating the value and benefit of these results to your customer. Your strong messaging skills will enable you to secure and leverage alignment with Cisco, our Partners and other stakeholders in a cross-functional and complex selling environment. Executing against and reporting on Customer Success metrics, you are constantly looking to innovate and engage to accelerate results. Sharing best practices with your Customer Success peers and Cisco colleagues, you will be part of a dynamic and collaborative team that is increasingly more critical to Cisco’s vision and strategy. Your passion for Customer Success will drive relevance, awareness and the engagement of others to further augment your execution.

 

What You Bring to Customer Success

 

·         5-7 years of technical, business and/or sales experience; preferably in Software, XaaS, Cloud and Subscription Licensing solutions

·         Knowledge of and at least 2 years experience working with public sector customers in State and Local government, Higher Education or K-12.         

·         Proven team player and ability to orchestrate value in coordination with multiple stakeholders

·         Strong communication, influence and presentation skills

·         Willingness to learn, adapt and lead change within Cisco

·         Ability to articulate value messaging at all levels of an organization

·         Strong affinity towards Cisco solutions including Security, Collaboration, and Enterprise Networking

·         An entrepreneurial approach to business and the ability to establish a holistic business view as it relates to the motions driven out of Customer Success

·         Effective organizational and time management skills

·         BS or BA in Engineering, Computer Science or Business; Masters such as MBA preferred

·         Industry certifications a plus (e.g. ITIL, PMP, COBIT, Six Sigma)


Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

 

We are thought leaders, techies, pop culture aficionados, champions of change and even rebels with a cause. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. Bring your ideas, your passion and your creativity – let’s do this !!

 

We Are Cisco.

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