Customer Success Manager

  • Location:
    San Francisco, California, US
  • Area of Interest
    Sales - Services, Solutions, Customer Success
  • Job Type
  • Technology Interest
    Big Data, Analytics, Cloud and Data Center, Security, Software Development, Testing
  • Job Id

Why you'll love Cisco:

Are you ready to change the World? Do you want to be passionate about your employer and the brand you represent? Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything imaginable - from entertainment, retail, healthcare, and education, to public and private sectors, smart cities, and everyday devices in our homes. Here, that means you will take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll collaborate with Cisco leaders, partner with expert mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.

What You'll Do

At Cisco, Customer Success is a critical component of our business and our future. Cisco believes in a complete lifecycle of customer success, improved revenue and overall company growth. With Customer Success, Cisco strives to continually drive faster “time to value” and improve the overall experience for our customers. We use our ability to influence, use digital innovation and scale via our global partner ecosystem.

Who You'll Work With

Reporting into a Customer Success Manager leader, you will drive Customer Success with strategic Cisco customers in your assigned operation. You will be responsible for driving adoption of Cisco solutions, and identifying net new opportunities to expand the Cisco footprint, while demonstrating the value and benefit of these results to your customer. Your strong messaging skills will enable you to secure and leverage alignment with your Cisco, partner and other partners in a cross-functional and complex selling environment. Executing against and reporting on Customer Success metrics, you are constantly looking to innovate and engage to accelerate results. Sharing best practices with your Customer Success peers and Cisco colleagues, you will be part of a dynamic and collaborative team that is increasingly more critical to Cisco’s vision and strategy. Your real passion for Customer Success will drive relevance, awareness and the engagement of others to further augment your execution.

Who You Are

You are truly passionate about customer success and the overall customer experience. You possess and demonstrate extraordinary relationship-building skills, are a standout colleague, and are always looking to drive innovation, improvements and change. You have a consistent track record of results, outcomes and business impact for your customers through influence and trust. You have messaging and communications skills that resonate at all levels with both internal and external partners. You understand the dedication required to analyze business goals and Cisco solutions, in order to recommend actions that drive success for your customers and their Cisco experience.

  • Shown success driving business and sales results working with strategic and complex customer environments, as well as with internal partners and executives through relevance and influence
  • Shown teammate and ability to orchestrate value in coordination with multiple partners
  • Strong communication, influence and presentation skills
  • Willingness to learn, adapt and lead change within Cisco
  • Ability to articulate value messaging at all levels of an organization
  • Strong awareness and experience working with technical solutions and working familiarity with security and collaboration
  • An ambitious approach to business and the ability to establish a holistic business view as it relates to the Adopt & Expand motion
  • Effective interpersonal and time management skills
  • Proven success aligning within all levels of an organization, both internally and externally
  • BS or BA in Engineering, Computer Science or Business; Masters such as MBA preferred
  • Industry certifications a plus (e.g. ITIL, PMP, COBIT, Six Sigma)

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

We are thought leaders, techies, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. Bring your ideas, your passion and your creativity, let’s do this !!

We Are Cisco.

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