Customer Support Engineer-Application Centric Infrastructure (ACI)

  • Location:
    RTP, North Carolina, US
  • Additional Location(s)
    Mexico City, Mexico
  • Area of Interest
    Technical Support
  • Job Type
    Professional
  • Technology Interest
    Cloud and Data Center
  • Job Id
    1220648
New
Application Centric Infrastructure (ACI) is a new and groundbreaking technology to allow application requirements to define the network. Cisco transforms next-generation data center and cloud deployments with creative ACI that radically simplifies, optimizes and accelerates the entire application deployment lifecycle. You will play a crucial role in helping customers solve problems.

Who You'll Work With
On this team, you will get the opportunity to work in a uniquely diverse and socially responsible environment with one of the most creative companies in the high-tech industry. You'll be coached and mentored by some of the industry's brightest minds who will help challenge and develop your technical skills.

Who You Are
Get in on the ground floor of this newly formed Support group where you will support groundbreaking technology! In this role you will:
• You will interface internally with CSEs, SEs, NCEs, Technical Leaders and internal engineering departments.
• You will provide second/third level technical support for ACI and APIC technologies
• Apply your analytical skills and technical knowledge to solve product and software problems of moderate to high complexity.
• Provide technology/product training and intellectual property material as required
• Utilize moderate to complex lab setups to recreate and solve problems

Minimum Qualifications:
• Bachelor's Degree or equivalent work experience in Computer Science, Computer Engineering, Electrical Engineering, or related field
• 2 or more years of customer support experience, including strong analytical and troubleshooting skills, proven crisis management skills and ability to handle critical customer issues/problems
• Expertise with Nexus and UCS products
• Experience Scripting in Python
• Working knowledge of Data Center industry, products and protocols
• Knowledge of Linux
• Experience with multiple distributions (Red Hat, Ubuntu, etc), networking (bonding, bridging, iptables, vlans, OVS, etc), virtualization (KVM, libvirt, etc), and server software (Apache, open iSCSI, NFS, MySQL and/or Galera, MongoDB, etc) are all strongly desirable

Desired Skills:
• Are you able to resolve problems and deliver known solutions with a high level of customer satisfaction?
• Can you figure out the root cause and resolution for previously unknown problems?
• HP, IBM, Dell Server Support, or certifications, MCSE, VCP, CCNA, CCNP, CCIE- VCP or CCNP/DCN
• Do you have great verbal and written communication skills?
• You have the ability to work effectively with and provide guidance to other members by figuring out methods and procedures on new assignments, mentoring more junior engineers and promoting/soliciting ideas within TAC team
• Experience with L4-L7- load balancing, firewalls, OpenStack, and UCS

Why Cisco
At Cisco, each person brings their unique talents to work as a team and make a difference.
 
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
• We connect everything – people, process, data and things – and we use those connections to change our world for the better.
• We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
• We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

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