Customer Support Engineer - Data Center Solutions

  • Location:
    St Leonards, NSW, Australia
  • Area of Interest
    Engineer - Network
  • Job Type
  • Technology Interest
    *None, Cloud and Data Center
  • Job Id
Customer Support Engineer - Data Center Solutions
Technical Services

What You'll Do
Technical Services is team of world-class technical experts whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through outstanding financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores. 

Who You'll Work With

Our Application Centric Infrastructure (ACI) and Data Center (DC) Customer Support Engineers play a crucial role in providing world class “solution support” to customers/partners/account teams to solve their problems. ACI is a new and revolutionary technology to allow application requirements to define the network. Cisco transforms next-generation data center and cloud deployments with our portfolio of products radically simplifying and optimising the entire application deployment lifecycle. On this team, you will get the opportunity to work in a uniquely diverse and socially responsible environment with one of the most innovative companies in the high-tech industry. You'll be coached and mentored by some of the industry's brightest minds who will help challenge and develop your technical skills. This role will offer extensive training and development.

Who You Are
It's an exciting time to join our group of ACI & DC Solution Support Engineers. Get in on the ground floor of this growing team where you will support cutting edge technology and work to evolve Cisco's customer experience!  In this role you will:
1.	Provide second/third level technical support for ACI (Application Centric Infrastructure) / Data Center solutions
2.	Advanced Troubleshooting consisting of one or more of the following areas:
a.	Data Center Cloud Services Support
b.	Data Center Switching Support
c.	Data Center Computing Support
3.	Apply analytical skills and technical knowledge to solve product and software problems of moderate to high complexity.
4.	Acts as a technical expert and provides support on a world-wide basis. Provides technology/product training and intellectual property material as required, including mentoring to other engineers.
5.	Interacts across TAC (Technical Assistance Center) teams, 3rd party vendors, Cisco Sales and Professional Services, Development and Engineering teams.
6.	Works on complex problems where analysis requires in-depth evaluation of multiple factors within the Data Center environment and across 3rd parties. Utilize moderate to complex lab setups to recreate and solve these problems.
7.	Participate in business and innovation initiatives
8.	Open to learning and working technologies such as security, wireless etc as our business grows and evolves an new era of “network programmability”

Minimum Qualifications
*	A great attitude and a demonstrated ability to work with customers in a support environment
*	5 or more years of customer support experience, including strong analytical and troubleshooting skills, proven crisis management skills and ability to handle critical customer issues/problems
*	Bachelor's Degree or equivalent work experience in Computer Science, Computer Engineering, Electrical Engineering, or related field
*	Experience with Virtualization (OpenStack / VMware vSphere / Microsoft Hyper V / Red Hat KVM / Linux Containers etc)
*	Working knowledge of Data Center, Cloud and Virtualization industry, products and protocols
*	Fluent level of English with great verbal and written communication skills 

Desired Skills 
*	Cisco certification is a plus (CCIE DC / R&S / etc), but not mandatory. Other vendor's qualifications and experience are welcome.
*	Understanding of routing & switching (Ideally CCNP R&S level or equivalent)
*	Knowledge of Nexus Switches and UCS products, Python or other programming languages is beneficial.
*	Experience with L4-L7- load balancing, firewalls, etc
*	Knowledge of Linux. Experience with multiple distributions (Red Hat, Ubuntu, etc), networking (bonding, bridging, iptables, vlans, OVS, etc), virtualization (KVM, libvirt, etc), and server software (Apache, open iSCSI, NFS, MySQL and/or Galera, MongoDB, etc) 
*	Ability to work effectively with and provide guidance to other members by Determining methods and procedures on new assignments, mentoring more junior engineers and promoting/soliciting ideas within TAC team 
*	Other technology disciplines may be considered 

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns. 

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. 

We Are Cisco. 

Sydney, St Leonards

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