Customer Support Engineer DNA

  • Location:
    Mexico City, Mexico
  • Area of Interest
    Technical Support
  • Job Type
  • Technology Interest
    Networking, Security, Wireless, Mobility
  • Job Id

What You'll Do

As a Digital Network Architecture Customer Support Engineer (DNA CSE) you will
work with talented, dynamic, passionate, and diverse team members who support the high-end Cisco customers to resolve highly complex technical issues within DNA-SDA solutions.  You will provide technical support to high-profile Cisco customers. 

Working with cutting-edge technologies and solutions will also be part of your job. .DNA CSEs are trusted advisors to Cisco customers.  They directly impact the Customer Loyalty with Cisco which reflects Cisco's success as a business leader.


Who You'll Work With

You will work with a group of highly skilled, dynamic, diverse, and passionate engineers who go above and beyond in assisting not just the customer but also their teammates and peers. “Work hard, play harder” is the motto of the team.

The team is a good mix of engineers with varying years of experience (from 3 years all the way to 12 years) in Cisco technologies and solutions, and each-and-every-one of them bring great value to the table.

Our team has global presence located in US, Brussels, Mexico and India centers.

Who You Are


You enjoy troubleshooting issues for Enterprise and Service Provider (SP) customers.  You also have experience deploying and troubleshooting PnP (plug and play), APIC-EM (Application Policy Infrastructure Controller Enterprise Module) or similar NMS (Network Management System).  Network design and/or deployment experience is also a big plus. 

Here is a list of additional requirements:

Cisco Routing & Switching/Data Center background

  • Customer Support Experience (3+ years)
  • level certification in Cisco technologies (CCNP)
  • Linux and virtualization background
  • Bachelors in a technical field (CS/EE preferred) or equivalent plus 3-5 years related experience
  • CCIE desired  (Routing & Switching / Service Provider)
  • Protocols : IGP, EGP , LISP, VxLAN
  • Platforms : Variants of ISR routers, Nexus switches, Catalyst family And Variants of Cisco UCS


Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco.

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