Customer Support Engineer -Lancope

  • Location:
    Alpharetta, Georgia, US
  • Area of Interest
    Technical Support
  • Job Type
    Professional
  • Technology Interest
    Security
  • Job Id
    1202130
New
Technical Support Engineer
Alpharetta, Georgia

The Business Entity
Cisco is a leading provider of network visibility and security intelligence to protect enterprises against today's top threats. By analyzing NetFlow, IPFIX and other types of network telemetry, our StealthWatch System delivers Context-Aware Security Analytics to quickly detect a wide range of attacks from APTs and DDoS to zero-day malware and insider threats. Combining continuous lateral monitoring across enterprise networks with user, device and application awareness, we accelerate incident response, improve forensic investigations and reduce enterprise risk. Our security capabilities are continuously enhanced with threat intelligence from the StealthWatch Labs research team.

The Team
The Technical Support Engineer will be responsible for troubleshooting and developing technical solutions related to Lancope's product solutions for our customers, partners, and field engineers. This role will provide deployment, post-sales, and ongoing system support to our customers, partners, and field engineers. The Technical Support Engineer must be a motivated self-learner and team player.

Role & Responsibilities
● Deliver global engineering support to customers, partners, and field engineers for the Lancope product line.
● Support the operational needs of customers using Lancope products for network security and forensics.
● Proactively suggest new ideas and changes that customers can implement to increase their consumption and adoption of the Lancope product line.
● Assist Lancope customers in achieving their stated outcomes with the Lancope product line.
● Manage successful new product installations and upgrades for customers.

Minimum Qualifications
● Strong analytical, problem solving, written/verbal communication and organizational skills.
● Knowledge of Linux/Solaris/UNIX operating systems and server hardware.
● Strong knowledge of IP-related protocols including TCP/IP, UDP, IPSEC, VLANs, and OSI layers.
● Knowledge of network architecture and protocols including routing, switching, and firewall technologies.
● Bachelor's degree or equivalent work experience or a combination of education and experience.

Desired Skills
● Experience with remote customer support and case management a plus.
● Enterprise security solution experience and networking background a bonus.

About Cisco
The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Imagine creating unprecedented disruption. Your revolutionary ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco.



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