Customer Support Engineer

  • Location:
    Mexico City, Mexico
  • Area of Interest
    Technical Support
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1013695
Job title: Customer Support Engineer Global TAC VPN

The Business Entity
Cisco seeks Customer Support Engineers to join some of the industry brightest minds in developing and deploying today most advanced Internet technologies. In this role, you will gain insight on the detailed functionality of
Cisco products and partner with all distributed elements of the service chain.
 
The Team
The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge and specialize. This is a great opportunity for someone with perseverance, an empathetic view of the customer and good customer relationship management skills to hone their skills and advance their career by providing value to customers in the form of current and future type of post-sale services.
 
Role & Responsibilities
* Works for worldwide customers within her/his own team or with other Cisco teams to solve problems and enhance future products with senior engineer supervision.
* Solves reported product and network problems of moderate complexity.
* Effectively utilizes databases of existing issues, debugging tools and simple or moderate lab simulations to analyze problems and identify solutions with a high level of customer satisfaction. 
* Provides basic systems/product training and intellectual property material. 
* Keeps up-to-date with the latest technology products in order to provide a high quality support in current and future types of support services. 

Minimum Qualifications
* Bachelor or Master degree in engineering (Telecommunications Engineering, Computer Science, Electrical Engineering).
* 3+ years of related experience. 
* Direct customer support experience required 
* Good technical foundation in networking (CCNA equivalent level or above) is required.
* Good knowledge on CISCO Security products, specially on VPN solutions.
* Passion and demonstrated ability to learn and work in a multicultural team environment.
* Service excellence attitude
* Ability to drive to achieve goals with limited supervision
* Analytical skills
* Ability to work on project / product testing independently.

Desired Skills
* Passion and demonstrated ability to learn and work in a multicultural team environment. 
* Service excellence attitude 
* Ability to drive to achieve goals with limited supervision.
* Analytical skills 
* Ability to communicate in English effectively both verbally and in writing required; other languages would be a plus. 
* Other technology or product knowledge, experience or certifications in the following areas are a plus: routing, switching, wireless, programming skills (C, C++, Linux, Shell Scripting)
* Preference for Cisco Certification: CCNP, CCIE.

 About Cisco
The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Imagine creating unprecedented disruption. Your revolutionary ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco.

Keywords: Support Engineer.

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