CUSTOMER SUPPORT ENGINEER

  • Location:
    Mumbai, Maharashtra, India
  • Area of Interest
    Engineer - Network
  • Job Type
    Professional
  • Technology Interest
    Networking
  • Job Id
    1204514
New

What you will do

Cisco seeks and CSE to join some of the industry’s brightest minds in providing proactive technical support. In this role you will be empowered to transform the way that CMS delights our customers.

Who you will work with

The primary role of IP MPLS L-2 Engineer is to be able to provide the 2nd level fault management. 2nd Level Operations is responsible for the execution of proactive and reactive maintenance activities to ensure that services are continuously available for 24x7 and delivering the results to SLA performance levels.

Who you are

Job Responsibilities:

  • Assist with basic fault management (L1/Front Desk) functions, provide technical support and guidance to resolve the fault.
  • Monitor/track the HPSM tool for the TT’s assigned to L2 engineer profile
  • Understand and carryout troubleshooting to restore the fault occurred in IPMPLS/DCN network with minimal need to engage escalation resources.
  • Identify known issues, hardware, and software problems leveraging NOC CRM, Knowledgebase, and analytical tools.
  • Adhere to the documented escalation guidelines.
  • Apply the workaround to restore the services and update the same in trouble ticket (TT)
  • Cross verify with service owner whether services are restored or not. Upon confirmation update the information in TT & go ahead with closure of TT.
  • Take up with respective team like design, planning, configuration etc. for permanent fix.
  • Interface with Cisco Vendor, carriers, and 3rd Party service providers to create and manage problem resolution.

Why Cisco:

 

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns.

 

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

 

We Are Cisco.

Apply on the Company Site