Customer Support Engineer R&S

  • Location:
    Mexico City, Mexico
  • Area of Interest
    Technical Support
  • Job Type
    Professional
  • Technology Interest
    Networking
  • Job Id
    1204278
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What You'll Do


As a Customer Support Engineer (CSE) you will demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge and specialize. This is a great opportunity for someone with perseverance, an empathetic view customers, and good customer relationship management skills.  As a CSE you will hone your skills and advance your career by providing value to customers in the form of current and future types of post-sale services.

You will work for worldwide customers within your own team or with other Cisco teams to solve problems and enhance future products with senior engineer supervision. You will also solve reported product and network problems of moderate complexity, focus will be on Lan Switching technologies (Lan Switching focused on campus enterprise and Industrial Ethernet Switches etc). As a CSE you will effectively utilize databases of existing issues, debugging tools and simple or moderate lab simulations to analyze problems and identify solutions with a high level of customer satisfaction. Providing basic systems/product training and intellectual property material are also responsibilities of a CSE.

You will also be expected to keep up-to-date with the latest technology products in order to provide a high quality support in current and future types of support services.


Who you’ll Work With


As a CSE you will not only work very closely with your team but will also work with other groups and individuals across all technical services and Engineering organizations.  You will also be working closely with external worldwide enterprise customers.


Who You Are


First and foremost, you are an expert in Lan Switching (LAN Switching focused on campus enterprise).The implementing Cisco switching and troubleshooting portion of the CCNP exam is a good indicator of the type of technical subject matter that you will be working with.

You are fluent in both Spanish and English (written and verbal) and have 5+ years of related technical support experience.Direct customer support experience is not only something that you have experience in but is something that you enjoy and excel at.

You are passionate about learning and working in a multicultural team environment.

If you are driven to achieve goals with limited supervision and have strong analytical skills then this job is for you.

In addition, other technology or product knowledge, experience or certifications in the following areas are a plus: security, routing, wireless and programming skills (C, C++, Linux, Java, Shell Scripting, and Python).


Why Cisco


We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.


We Are Cisco.


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