Customer Support Engineer

  • Location:
    Rio De Janeiro, Brazil
  • Additional Location(s)
    Alt would be Sao Paulo
  • Area of Interest
    Technical Support
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1027876
What You'll Do
Portuguese native speaker

You'll provide Network Problem Resolution, Root-Cause Analysis, IOS Software Referral assistance as per contracted agreement with named customer.
--Video access and OTT technologies 
--Receives minimal supervision, no instruction on routine work, and general instruction on new assignments.
--Works on problems of diverse scope where analysis requires evaluation of identifiable factors.
--Provides systems/product training.
--Provides guidance & leadership to less experienced engineers.
--Acts as a focal point for large account network problem resolution.
--Provides support on a world-wide basis.
-- Connects with customers and partners across functions and boundaries to achieve significant results.
-- Earns the confidence of customers and is able to use the confidence to achieve results.
-- Solves extremely complex problems where analysis requires in-depth evaluation of factors with imaginative and innovative troubleshooting and experimentation as well as evaluation of intangible variables.
-- Is a technical expert in a broad area covering multiple technologies. Applies expected product behavior across industry practices. Knows how the technology is expected to work in the industry.
-- Collaborates with Engineering on complex product and software issues, driving resolution of specific bugs.

Who You'll Work With
Our team support Cisco's end customer working with TAC, development, sales and advanced service engineers

Who You Are
-- 5+ years of experience, supporting Video technologies as
OTT solutions; 
Content Acquisition /Head Ends (Encoders, IRDs, Multiplexers, Modulators, etc); 
Content Delivery Networks (CDN, CDS-IS, CDS-TV); 
Adaptive Streaming Protocols (HLS, DASH, HSS); 
Video Access (HFC, RFGWs,CMTS, etc.); 
Home DVR, VOD, pay per view, network DVR, catch-up and restart TV;
-- Experience in field, with strong hands-on skills and customer relationship/satisfaction as focus. 
-- Post-high school technical education or equivalent experience (Bachelor's Degree preferred). 
-- Understanding of IP networking and computer systems; 
-- Ability to work during evenings, weekends and holidays on a rotational basis. 
-- Good written/spoken English communication skills. Spanish is very desired or willing to learn it. 
-- Portuguese native speaker 
-- Positive attitude and self-motivated. 

Why Cisco
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns. 

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

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