Customer Support Engineer

  • Location:
    San Jose, Costa Rica
  • Area of Interest
    Technical Support
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1026497
What You'll Do
Cisco seeks a Customer Support Engineer to join some of the industry´s brightest minds in developing and deploying today;s most advanced Internet technologies. 
In this role, you will gain insight on the detailed functionality of Cisco products and partner with all distributed elements of the service chain. 
*	Provide second line phone/email/fax consultation to independently debug complex product problems. 
*	Provide systems/product training. 
*	Acts as a focal point for large account network problem resolution. Acts as a technical expert. 
*	Provides support on a world-wide basis. 
*	Works on problems of diverse scope where analysis requires evaluation of identifiable factors. 
*	Applies known solutions to solve problems

Who You'll Work With
The Latam TS team 
* Provides consultation to independently solve complex product and network problems. 
* Provides systems/product training and intellectual property material. 
* Acts as a focal point for large account network problem resolution. 
* Is a technical expert in at least one area. 
* Effectively utilizes complex lab setups to duplicate and solve problems. 
* Submits complete and correct DDTS reports in area of expertise.

Who You Are
The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. 
This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in networking technology. 
*	Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 3-5 years related experience. 
*	CCIE desired. 
*	Idioms (Spanish and/or Portuguese is mandatory). 
*	Receives minimal supervision. 
*	Receives no instruction on routine work and general instruction on new assignments. 
*	Ability to analyze, use and configure small to medium networks. 
*	Proven crisis management skills. Typically reports to Mgr, Technical Support. 
*	Typically interfaces with lower level CSEs, VARs, OEMs, end-users, internal engineering departments. Impact is major. 

Why Cisco
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns. 

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. 

We Are Cisco.

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