Customer Support Engineer - Security

  • Location:
    Bangalore, Karnataka, India
  • Area of Interest
    Professional Services
  • Job Type
  • Technology Interest
  • Job Id
Customer Support Engineer - Cloud Security 

What You’ll Do


The Customer Support Engineer is the connection to Cisco customers and builds effective working relationships while solving their issues, managing expectations, and leaving the customer feeling valued. The successful CSE:

Continually develops their working knowledge of networking products and protocols to provide first/second/third level technical support on a worldwide basis via phone, email, web and remote access in designated technology focus area.

Effectively utilizes databases of existing issues, debugging tools and simple or moderate lab simulations to analyse problems and identify solutions with a high level of customer satisfaction
Shares knowledge to build relationships, and effectively troubleshoots problems both alone and as part of a team.


Who You’ll Work With


Strategically positioned within the Cisco Services Organization, Cisco's Technical Assistance Centre (TAC) is a team of elite technical experts whose primary focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Aligned to three geographic regions, and converging into one global, borderless TAC, we are the first to be confronted by challenges and issues with new equipment and tools in the field. We provide tireless support to our customers, partners, account teams, and other TAC engineers. With a technology runway that never ends, opportunities to develop your depth, breadth and diversity of technology expertise are the best!


Who You Are


Graduates in Computer Engineering; Computer Programming; Information Technology; Management Information Systems & Computer Science
·       High Academic score at Graduate level.
·       Ability to creatively apply technology to solve customer problems 
·       Previous Technical support, installation and customer facing experience in the technology industry desirable.
·       Typically requires 1-3 years related experience.
·       Fluent in English, written and verbal.
·       Strong customer focus and willing to help peer and customer with an attitude provide solutions
·       Ability to work under minimal supervision.
·       Excellent verbal and written communication skills.
·       Strong teamwork and collaboration skills. Able to work effectively with and collaborate with other workgroups.
·       Good understanding of networking Essentials (Ideally CCNA level.
·       Technical proficiency with email and the email infrastructure or web security technologies and networking infrastructure.
·       Logical approach to problem solving and diligence.


Why Cisco


We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.


We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.


We Are Cisco.

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