Customer Support Engineer - Stealthwatch

  • Location:
    Alpharetta, Georgia, US
  • Area of Interest
    Technical Support
  • Job Type
    Professional
  • Technology Interest
    Security
  • Job Id
    1202133
New
Technical Support Engineer - Stealthwatch
Alpharetta, Georgia

Who You'll Work With
Come join our fun loving group of engineers in friendly and team oriented environment. Our team strives to enable successful Stealthwatch deployments, and work together to achieve high level support. 

What You'll Do
You'll be part of a global team working to deliver global engineering support to customers, partners, and field engineers for the Cisco product line. You will feel the satisfaction of helping customers successfully utilize Stealthwatch by supporting the operational needs of customers using Lancope products for network security and forensics. You will proactively suggest new ideas and changes that customers can implement to increase their consumption and adoption of the Cisco product line. Our support organization is looking for engineers who can manage successful new product installations and upgrades for customers.

Who You Are
You have strong analytical, problem solving, written/verbal communication and organizational skills. You have knowledge of Linux/Solaris/UNIX operating systems and server hardware. You have strong knowledge of IP-related protocols including TCP/IP, UDP, IPSEC, VLANs, and OSI layers. You have knowledge of network architecture and protocols including routing, switching, and firewall technologies. You have bachelor’s degree or equivalent work experience or a combination of education and experience.

Why Cisco
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. 

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. 

We Are Cisco. 

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