Customer Support Representative - Cloud Security

  • Location:
    RTP, North Carolina, US
  • Area of Interest
    Technical Support
  • Job Type
  • Technology Interest
    Networking, Security
  • Job Id

**Only local applicants to RTP will be considered.

What You’ll Do

Cisco Umbrella is looking for an experienced Customer Support Representative to join our growing Support Team. At Cisco Umbrella, Customer Support is marketing. Helping our customers is the best way to add value to our brand and you are our ambassador in this mission. This is an opportunity to join a fast growing medium-sized team where you will be able to offer first-rate customer service for an established product used and loved by tens of millions around the world. You will act as the customer's champion ensuring that Cisco Umbrella provides them with the best possible experience. 

Who You'll Work With

Working at OpenDNS means being surrounded by passionate, intelligent and creative people that are determined to disrupt the Internet security industry with innovative ideas, world-class research and unrivaled products and services. It's a place where the best ideas are quickly transformed into products, features, campaigns and company-wide practices, so it won't be long before you witness the results of your hard work. But don't just take our word for it. We've seen nearly 100% year-over-year usage growth.

Who You Are
  • Diagnose and resolve technical issues
  • Research issues while informing end users of status
  • Escalate issues to Tier II and Tier III support, as needed
  • Create end user documentation and recommend procedure changes to proactively reduce number of help desk requests
  • Problem solve accurately, creatively and efficiently
  • Communicate effectively
  • Work well in a team environment
Our minimum requirements for this role:
  • 1-5 years relevant work experience.
  • A love for helping customers and delivering satisfaction.
  • Strong written communications skills.  You will be asked to submit a writing sample.
  • Superior customer service skills - Customer Focused.
  • A desire to expand your skills, move into new areas.
  • A college degree from an accredited four-year university.
  • BS in Computer Science/Information Systems or equivalent technical experience preferred.
  • Strong oral communication skills, including the ability to present technical information in user-friendly language.
  • Strong team player possessing the willingness to seek feedback, adapt practices and continuously learn and evolve.
  • Ability to handle constantly changing flow of traffic: remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
  • Ability to prioritize and work responsibly with or without direct supervision.
Why Cisco
The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Imagine creating unprecedented disruption. Your revolutionary ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco.

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