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Data Analyst (Duluth)


Columbia, MD
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Job Details

Company AT&T

Job Title Data Analyst (Duluth)

Jobid att4-7343789

Location: Columbia, MD, 21045, USA

Description Don't miss this opportunity to join the company recognized by _Fortune_ magazine as the **_World's Most Admired Telecommunications Company_** and ranked #4 on _DiversityInc's_ list of **_2011 Top_** **_50 Companies for Diversity._**

As the largest communications company in the world, more than 120 million customers count on us every day to deliver the wireless, Internet, data and advertising services that fuel their businesses and connect them to their world. You will find yourself connecting communications and technology with opportunities that will take you to places you never imagined.

You don't have to be a tech whiz to join AT&T. It takes more than technology to keep us ahead of the curve, and thanks to our teams of legal/operations, marketing and finance whizzes, we do just that. Every day, each works to ensure the success of the company while they advance their own careers.

What does it take to join us? We demand exceptional skills in your discipline and a real dedication to being the best.

After all, we're asked to keep AT&T profitable and on the cutting edge, and at the same time, build on more than a century of innovation and success. We are a world leader in communications and entertainment, and we plan to keep on growing.

**Responsibilities include:**

Job Description: The Data Analyst will understand IT service related data on a large IT service contract, turn raw data into information, information into knowledge and knowledge into wisdom for meaningful business decisions. Uses enterprise monitoring and reporting tools to identify performance trends and discover opportunities for improvements in IT service processes and workflow. Responsibilities include:

1. Creating and maintaining views into data sets to provide visualization of data analysis

2. Leading process benchmarking to ensure fit for purpose and best in class process delivery / execution

3. Working with engineering on technical solution benchmarking to identify opportunities for solution improvement

4. Working with operational and engineering organizations to identify Continual Service Improvement (CSI) enhancements

5. Preparing daily/period reports to communicate outcomes of data analyst activities

Required Skills, Experience, and Education: The data analyst shall have a Bachelor’s Degree in a Computer, Business or Math related field and ten (10) years of experience as a program or project manager in managing projects and contracts of similar scope, type, and complexity is required.

1. Deep Knowledge with the related ITSM Processes and Polices

2. Deep Knowledge of Data Analysis tools and processes

3. Experience with enterprise level monitoring and reporting tools such as ServiceNow, Splunk, Solarwinds

4. Passion for customer service with a strong level of critical thinking in order to quickly resolve issues

5. Excellent oral and written communication skills. Ability to understand others and clearly express thoughts

Required Clearance: Candidate must have a TS/SCI polygraph clearance Desired: ITIL v3 Foundations Certification. Preferred one or more ITIL Intermediate Certificate (Continual Service Improvement; Planning, Protection, and Optimization)

AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

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