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Data Process Manager (Regional Operations Centre, EU)


Sarıyer, İstanbul 34460
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Job Details

The Data Process Manager is accountable for the delivery of all data processes in scope of the Regional Operations Center as well as for country expert for the Regional Operations Center. The processes in scope support commercial and marketing back-office activities such as Sales, activity, transparency, e-permissions, incentives, training data processes. Each Data Process Manager will be accountable and expert for a set of countries and working with peers across the team

+ Engage with selected EU countries for all their requests

+ Ensure country documentation is maintained up to date for data & transactional processes

+ Act as a country expert for any country issues with Data Process & Transactional Process leads

+ Share best practices across the Data Process & Transactional Process teams

+ Deliver data validation and stewardship for data sets in scope

+ Deliver reporting and analytics to StratCo CO Country colleagues

+ Deliver data extractions from multiples databases

+ Deliver calculation, attainment, monthly data upload, validations and reporting of Field Force Incentives

+ Provide analytical support and expertise for all data process in scope

+ Communicate progress, issues, and timelines to country StratCo CO colleagues

+ Propose and deliver solutions and ideas for any problems and issues faced

+ Raise concerns & propose solutions to the Data Process Team Leader

+ Prioritize requests and manage workload according to plan

+ Follow SLA & guidelines and timeline established for the team

+ Follow-up of all requests and delivery information in Regional Operations Center tracker

+ Deliver high quality for any activities in scope

+ Update and develop work instructions & other documentation to maintain quality and business continuity

+ Propose continuous improvement of processes in scope

+ On-board new processes as ROC team develops

+ Develop Subject Matter Expertise for one or more data process in scope

+ Engage with designated RST points of contacts from respective functions for processes in scope

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
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