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Data Process Team Leader, Regional Operations Centre, StratCo CO Europe.


Sarıyer, İstanbul 34460
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Job Details

The Data Process Team leader is accountable for the overall performance, management of the Data Process team. The team leader will report to the regional operations centre lead and will be responsbile for 10+ colleagues. This role is based in Istanbul, Turkey. The team leader is responsible for the overall demand, forecast and service delivery of the Data team. The responsibilities of this role includes:

+ Provide performance and financial management of the Data team

+ Ensure all colleagues / contractors are Pfizer compliant

+ Lead and drive continuous improvement of service delivery across ROC

+ Monitor the demand, forecast and Service Level Agreements (SLAs)

+ Serve as the escalation point for markets on a daily basis

+ Provide data process subject matters expertise themselves or within their team

+ Provide leadership and development to ensure expectation and high standard of service delivery is met alongside building a highly engaged and motivated team

+ Develop core KPIs, quality frameworks and monitor / track service delivery across Data Process team and inputs into overall Regional Operations Centre goals

+ Engage with stakeholders across StratCO and other enabling Pfizer partners to ensure high quality service delivery

+ Identify risks and monitor effectively controls to manage risks within the team

+ Ensure seamless operating model between data process managers and specialists

**Education:** Educated to degree level or equivalent

**Qualifications / Experience:**

+ Minimum 6 years + experience in service delivery or shared service delivery.

+ Background in pharmaceutical market preferable though not essential

+ Management and team leadership capability and experience - managing people, conflict and change management

+ Evidence of problem solving and decision making to positively impact business results

+ Evidence of successful cross functional & cross cultural working and ability to collaborate

+ Strong background in process, service delivery and continuous improvement delivery

+ Strong project management skills, with a track record of managing complex service delivery

+ Self motivator and independent

+ High IT literacy (technology savvy) & numeric skills

+ Demonstrated initiative, creativity, strategic capabilities, and ability to work effectively in complex, rapidly changing environments

+ Strong customer service focus - ability to manage conflict, problem solving and strategic planning skills

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
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