Sign In
 [New User? Sign Up]
Mobile Version

Defined Contribution Operations Specialist


Dubuque, IA
Job Code:
Apply on the Company Site
  • Save Ad
  • Email Friend
  • Print
  • Research Salary

Job Details

Position Title: Defined Contribution Operations Specialist
Job Code: 441478
Job Location: Iowa-Dubuque

The Defined Contributions Operations Specialists at Prudential Retirement are Defined Contribution professionals and an integral part of the operations team. This Specialist role is responsible for performing a variety of complex administrative and analytical functions which require an in-depth understanding of rules, regulations, and the implications of processes.
In this role, the Specialists may be responsible for responding to client questions, creating cases, providing research, and resolving contribution errors. Specialists may directly interact with clients or participants over the phone as well as in writing. This may entail inbound and outbound calling and drafting communications. Specialists may fulfill requests for information, respond to questions from our call center and questions from our internal business partners, using our front end system.  Hardship Specialists will be responsible for reviewing and processing complex hardship distribution requests with supporting documentation. Contribution Specialists are tasked with loading manual payroll files for clients when deemed necessary, working through reporting errors and some advanced processing of client payroll files. This position may require working with a variety of other teams in order to meet established Service Level Agreements.



  • HS diploma or equivalent required. College Degree is preferred
  • Ideal candidate must have at least one year in a customer service or operations environment where direct interaction with clients either via phone and/or email was required
  • Prudential Retirement Experience and experience with recordkeeping system is a plus
  • Proven experience exhibiting exceptional analytical, problem solving, and decision making skills is required
  • Experience with Excel and Microsoft Word is required
  • Proven track record of accuracy and meeting high productivity standards
  • Strong interpersonal skills and ability to partner with others is required to contribute to a cohesive team and an inclusive, positive, and fun work environment
  • Proven track record with demonstrating exceptional written and oral communications skills required
  • Must embrace responsibility for identification of process efficiencies
  • Ability to work additional hours, as required, to meet work volume will be expected
  • Additional responsibilities may be assigned as required
  • May be required to assist other teams within Prudential Operations team as needed
  • Understanding of Defined Contributions Plan structure, rules and regulations a plus
  • System knowledge including Admin Web, STARS, CFE and ECI a plus

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.
Job Function: Operations
Schedule: Full-time
Apply on the Company Site
Powered ByLogo

Featured Jobs[ View All ]

Featured Employers [ View All ]