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Delivery Operations Manager


San Bruno, CA 94066
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Job Details

996711BRReq ID:996711BRCompany Summary:Walmart Global eCommerce is comprised of, VUDU,, and our technical powerhouse @WalmartLabs. Here, innovators incubate next gen e-commerce solutions in real-time. We integrate online, physical, and mobile shopping experiences for billions of customers around the globe. How do we do it? We continuously build and invest in new technology including open source tools and big data innovations. Data scientists, front and back-end engineers, product managers, and web and UX/UI teams collaborate alongside e-commerce experts to envision, prototype, and bring revolutionary ideas to life in a dynamic, flexible and fun work culture.Job Title:Delivery Operations ManagerPosition Summary:The Delivery Operations Manager will be responsible for last mile operations management within a broad geographic region, in support of the largest retailers goals of accelerating a world class pickup and delivery customer offeringCity:SAN BRUNOState:CAPosition Description: Manage existing and launch new store delivery operations in a geographic region

Primary delivery support within region for multiple stakeholders across various business functions, particularly field operations

Manage driver network and supply management to meet growing customer demand

Act as business owner for Last Mile operations in assigned region, with shared responsibility for the customer experience

Regular site visits and audits to ensure delivery SOP compliance and quality control

Assist in route planning and route monitoring

Monitor market and competitive offerings in the region for continuous improvement application

Proactively identify root-causes for delivery operations issues and implement timely resolution

Manage field operations vendor relationships

Execute process improvements to drive service, speed, reliability, efficiency and contingency management

Accountable for controlling delivery costs and achieving delivery operations KPIs within region

Ensure the tools and technology that power the delivery operations operate at expected performance levels and support as neededMinimum Qualifications:Strong customer focus background and track record of delivering results timely

Ability to prioritize regular workload, special tasks and concurrent projects, allocating time and resources appropriately

Self-motivated and able to work with minimal supervision

Ability to quickly learn and effectively use delivery operations tools, technologies and applications

Bachelors degree in supply chain/transportation/logistics, business management or related field

2 years of relevant experience

Based in San Bruno office location (some flexibility)Additional Preferred Qualifications:o Detail oriented and analytical

o Problem-solver

o Process improvement

o Adaptable

o Comfortable with some ambiguity

o Effective matrix collaborator

o Decisive

o Superior communication skillsCategory:Online Operations Division:WalmartEmployment Type:Full TimeRequisition Template:eCommerce
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