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Dental Customer First Representative - Wausau, WI

UnitedHealth Group

Wausau, WI
Job Code:
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Job Details

Dental Customer First Representative - Wausau, WI(Job Number:726988)

Position Description:

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

Primary Responsibilities:
  • Respond to complex customer calls
  • Resolve customer service inquiries which could include: Claims status and Billing and Payment issues
  • Provide excellent customer service
  • Constantly meet established productivity, schedule adherence, and quality standards
  • Answer member calls in a professional and courteous manner
  • Follow up if necessary in a timely manner
  • Accurately process claims according to documented procedures
  • Obtain accurate information using multiple resources
  • Excellent attendance is a must
  • Ability to work in a production driven environment
  • Responsible for providing expertise and customer service support to members, Customers, and / or providers
  • Direct phone - based customer interaction to answer and resolve a wide variety of inquiries.
  • Moderate work experience within own function
  • Supervision / guidance is required for higher level tasks
  • Training time - frame is approximately five weeks and hours for training are 8:00 AM - 4:30 PM
  • Standard operating hours are between 7:00 AM - 7:00 PM, overtime may be needed depending on business need

Job Phone Support
Primary Location US-WI-Wausau
Other Location 
Organization E&I UMR
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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