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Deputy Account / Systems Manager - Baltimore, MD

UnitedHealth Group

Baltimore, MD
Job Code:
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Job Details

741707 Deputy Account Systems Manager Baltimore MD

Deputy Account / Systems Manager - Baltimore, MD (741707)

Position Description

Position Description:


Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.


Positions in this function are responsible for all related aspects of claim system processes and claim business rules. Includes claims systems utilization, capacity analyses / planning and reporting. Includes claims - related business and systems analysis. Ensures data integrity, data security and process optimization.


This particular position is for the Maryland Department of Health request for proposal (RFP), Pharmacy Point-of-Sale Electronic Claims Management Services.


Employment is contingent upon contract award. 


Deputy Account / Systems Manager – This role will work out of the OptumRx local facility which will be located within a twenty-file (25) mile radius of the State’s offices at 201 West Preston Street, Baltimore, MD 21201. Preference is in Baltimore city limits.


Primary Responsibilities:

  • Shall function as the liaison for all system requirements between the client and OptumRx, examples of responsibilities below but not limited to:
  1. Document and facilitate benefit design and edits to the  claims processing system that provide services to the State’s PBM ProgramsTest new programs or modules to be used to manage the PBM Programs
  2. Quality control of edits to ensure proper functioning within the system
  3. Perform capacity planning and reporting 
  4. Claims related and business system analysis
  5. Responsible for all aspects of quality assurance 
  6. Create and edit requirements, specifications, cost benefit analysis and recommendations to proposed solutions 
  7. Facilitate development of process documentation 
  8. Generally work is self-directed and not prescribed
  9. Works with less structured, more complex issues
  10. Serves as a resource to others

  • Will be 100% dedicated to this Contract.
  • Assists in determining reimbursement methodologies by providing expenditure and utilization data by the National Drug Code (NDC), current version.
  • Will be located at Contractor’s Local Facility.

Required Qualifications:

  • Bachelor’s degree (or higher) in Computer Science, Engineering , or equivalent
  • 2+ years of experience in an Account Management position
  • 3+ years of experience serving as a liaison between technical and operational teams
  • 3+ years of experience in testing, implementation, and maintenance of a large-scale automated application similar to the proposed system for a government or private sector
  • Previous experience in creating use cases, requirement analysis documents, detail specification documents, resolving production problems and developing user acceptance test plans and knowledge of development life cycles

Preferred Qualifications:

  • Fee For Service Medicaid or Medicaid Managed Care experience
  • PBM experience
  • Implementation experience
  • Client facing or account management experience
  • Analytical skills

Soft Skills:


  • Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product

Physical Requirements and Work Environment:


  • Extended periods of sitting at a computer and use of hands/fingers across keyboard or mouse

  • Office environment

OptumRx is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do.


If you're ready to talk about groundbreaking interactions, let's talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Let's talk about smart, motivated teams. Let's talk about more effective and affordable healthcare solutions. This is caring. This is great chemistry. This is the way to make a difference. We're doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation and performance.  Join us and start doing your life’s best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Keywords: UnitedHealth Group, UHG, OptumRx, Client Liaison, Maryland, The Department of Health, PBM, Baltimore, MD, PBM, managed care, managed medicare, healthcare, quality assurance, testing,  medicaid, account management, Deputy Account-Systems Manager

Job Details

  • Contest Number741707
  • Job TitleDeputy Account / Systems Manager - Baltimore, MD
  • Job FamilyClaims
  • Business SegmentOptum Growth Office

Job Location Information

  • Baltimore, MD
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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