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Design Researcher

Walmart


Location:
San Bruno, CA 94066
Date:
02/01/2018
2018-02-012018-06-15
Walmart
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Job Details

890682BRReq ID:890682BRCompany Summary:Walmart Global eCommerce is comprised of Walmart.com, VUDU, SamsClub.com, and our technical powerhouse @WalmartLabs. Here, innovators incubate next gen e-commerce solutions in real-time. We integrate online, physical, and mobile shopping experiences for billions of customers around the globe. How do we do it? We continuously build and invest in new technology including open source tools and big data innovations. Data scientists, front and back-end engineers, product managers, and web and UX/UI teams collaborate alongside e-commerce experts to envision, prototype, and bring revolutionary ideas to life in a dynamic, flexible and fun work culture.Job Title:Design ResearcherPosition Summary:.City:SAN BRUNOState:CAPosition Description:At Walmart eCommerce, our customers are at the center of all our design efforts, and user experience research is one way we observe and listen to our customers to make sure we are designing the best experience for their needs. We look to the User Experience Researcher to represent the perspective of the user and help support our user insight strategy. We are looking for a design researcher to join our Global UX Team.



Your Approach to Work:

Research with agility: You have a good working knowledge of formative & summative usability research methods, and how they are applied in a fast-moving organization. Experience with field studies, participatory design, heuristic evaluations, and competitive testing is also preferred.

Actionable Findings: You translate insight into action. You help teams understand customer needs, attitudes, and behaviors through thoughtful & actionable research. Your work informs both strategic and tactical efforts.

Creative: When youre presented with a design or business problem, you think of multiple research approaches to help figure out how to make the experience easier and more delightful for our customer and youre excited to share the options as well as your recommendation.

Collaborative: You use your knowledge of the Design process in collaboration with other researchers, designers, content strategists, architects, product managers, and engineers to help transform complex problems into easy-to-use products. You recommend how to best address our research goals & questions so your partners dont have to.

Self-motivated: You work without close supervision but you seek out and welcome feedback from senior Design leaders and managers.



Skills & Abilities We Look For:

You are skilled at moderating live studies and know how to structure un-moderated studies.

You seek to enhance your work by incorporating research actively seek out research & metrics from other sources to provide comprehensive recommendations that inform the design and business strategy.

You work with our research partners (site analytics, market research) to synthesize and leverage existing data and coordinate research efforts

You work quickly and efficiently without sacrificing quality and know how to adapt to the ever-changing priorities of the eCommerce business.

You stay up-to-date with the latest industry news and developments.

You contribute to team processes and standards and help establish best practices for research.

You have strong presentation, communication, and negotiation skills.Minimum Qualifications:We're looking for someone with a Bachelor's degree in HCI, Psychology or other related field and 5 years of User Research experience, or a Masters degree + 2 years of experience.Additional Preferred Qualifications:Experience with field studies, participatory design, heuristic evaluations, and testing.Category:User Experience and Design (UX/UI) Division:Walmart.comDivision Summary:The Walmart.com team is here to provide amazing digital and physical experiences for our customers with seamless access to products and services they want. Marketplace allows us to present an even wider array of vendor products on Walmart.com and beyond. Behind the scenes, e-commerce experts are focused on category growth, program management, business development, and seller onboarding. We continuously strive to deliver incredible selection, ease, and e-commerce innovation to customers.Employment Type:Full TimeRequisition Template:eCommerce Department Summary:The UX Design team is creating user experiences for customers who shop online on our sites from their desktops and mobile devices. Its all about the user experience from ideation, exploring experience design concepts, to prototyping and testing. Our UX/UI experts include strategists, researchers, architects and designers who build best-in-class site experiences and apps. Its incredibly exciting and rewarding to see products in our users hands.
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