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Digital Retail Specialist II

Cox Automotive


Location:
Burlington, VT
Date:
11/20/2017
2017-11-202017-12-19
Job Code:
1718058
Cox Automotive
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Job Details

Company Cox Automotive
Title: Digital Retail Specialist II
JobID: 1718058
Category: Client and Customer Service
Industry: Cox Automotive
Job Type: Full-time

Description

Dealer.com, a Cox Automotive Brand, is currently looking for a Digital Retail Specialist with 5+ years of digital automotive advertising experience to join our Digital Retail team in Burlington, VT or Atlanta, GA.

The Digital Retailing Specialist (DRS) will be a key figure in the account management life cycle for digital retail products.  Providing pro-active support, internal process direction and serving as the key resource for clients in maximizing the value of digital retail software. They will monitor the performance of the account and quality standards while offering solutions for improvement thru proactive outreach/virtual meetings, and as needed in store meetings/client trainings. The DRS will be an individual contributor dedicated to ensuring client retention and help create upsell opportunities to progress clients thru our digital retail products.
Responsibilities:
  • Work directly with all levels within the dealership with a focus on the General Manager, Internet Manager and related business unit associates
  •  Manage the development of dealers ensuing efficient and effective performance in conjunction with other internal partners like digital advisors and performance managers
  • Connect (meet virtually/sometimes in person) with all assigned accounts quarterly
  • Help other team members (Digital Strategists, Performance Managers) with churn/client concerns
  • Facilitate virtual best practices workshops for clients. Lead in-store workshops for small groups
  • Maintain a working knowledge of Cox Automotive applications, product suites, customers and reporting capabilities with other CA companies
  • Use strong technical and business development skills to increase client’s utilization of current DR products/technology
  • The Digital Retailing Specialist will show the flexibility necessary to adjust to changing/additional duties and responsibilities as the department and company evolves  
  • Proactively collaborate with the assigned Digital Strategists with mutual customers to ensure a seamless client experience

Qualifications

Qualifications:
  • 5+ years experience with internet automotive advertising and/or automotive retail required
  • Like experience in a customer focused, account management, revenue driven environment required
  • Proven experience and ability to work in an independent, goal oriented environment (self-management) required
  • Proven experience and ability to build and maintain cross-departmental, multi-functional and collaborative relationships required
  • Strong written, verbal and phone communication skills required
  • Proven experience and ability to analyze customer problems and trends to offer suggestions and recommendations for improvement and success required
  • Strong knowledge and experience with business software applications including MS Outlook Suite (Word, Power Point, Excel, Viso) required


About Cox Automotive

 

Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit www.coxautoinc.com.



Organization: Cox Automotive

Primary Location: US-VT-Burlington-1 Howard Street

Other Locations: 6305 Peachtree Dunwoody Rd,US,GA,Atlanta,30328

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: Yes, 5 % of the Time

Schedule: Full-time

Unposting Date: Ongoing
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