Digital Selling Architect

  • Location:
    San Jose, California, US
  • Additional Location(s)
    North Carolina, Colorado, Maryland, New York, New Jersey
  • Area of Interest
    Sales - Services, Solutions, Customer Success
  • Job Type
  • Technology Interest
  • Job Id

The Team

The Digital Experience and Analytics (DE&A) organization within Cisco's Global Virtual Sales & Customer Success division plays a leadership role in transforming Cisco to thrive as a digital business in today’s consumption-driven market. The team develops and implements groundbreaking analytics models and intelligent automation to transform Cisco into a data-driven digital organization

With broad-based digital expertise, DE&A is uniquely qualified to address the evolving expectations of today’s connected customers and partners, along with Cisco sellers. Using real-time connected data, machine learning and automation, across monetization models, the team enables Cisco sellers and partners to deliver a powerful, personalized experience—throughout the entire customer lifecycle.

With customer health and retention as the ultimate goal, DE&A is focused on providing customers with an immersive digital experience with Cisco. This in turn drives improvements in recurring revenue, cost savings and sales effectiveness for Cisco and its partners.

By creating the best digital customer experience possible, DE&A transforms and optimizes how Cisco serves its customers.


The Role:

As Digital Selling Architect, in the Global Customer Success Digital Experience & Analytics team for Cisco, you will drive the digital sales transformation of Cisco’s Global Virtual Sales & Customer Success organization through a strategy that combines digital platforms, analytics, people and processes.  Leverage platforms, predictive analytics and digital selling tools and capabilities to evolve the way we sell across all motions, including Land, Adopt, Expand and Renew.  Interlock with sales leadership, marketing, IT, and operations to develop and implement an effective digital selling strategy for the globe.  Implement and oversee platform enhancements, digital selling tools, social selling, data and content that drive effective and meaningful interactions with our customers and maximizes customer lifetime value.  


Role and Responsibilities:

·       Manage platform automation projects that deliver new capabilities and functionality to sales teams providing them a robust and productive environment to work from

·       Define data automation required to automate delivery of real-time robust insights to sales to increase their operating power with Cisco customers

·       Design and roll out highly effective process improvements, removing friction from the day of a sales person

·       Work with operations and IT to optimize processes and incorporate applicable data and automation solutions into sales processes.

·       Leverage cross-functional teams to enhance program attributes, creating an optimized and innovative experience for the seller.

·       Stay up to date on points of view from leading industry analysts and key influencers in the market

Minimum Qualifications:
• 5+ years of experience in the tech industry, with specific experience working on data driven, automated process development

• Experience using, Microsoft Dynamics, Gainsight, Totango, or other selling and customer success platforms
• Exceptional writing and presentation skills; ability to leverage various types of media to tell factual stories clearly, creatively, and succinctly
• Demonstrated effectiveness in working with development organizations, sales, marketing and channel teams

Why Cisco
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco.


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