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Dir, Account Mgt, Key Accounts - Seattle, WA

UnitedHealth Group

Seattle, WA
Job Code:
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Job Details

Dir, Account Mgt, Key Accounts - Seattle, WA(Job Number:705453)

Great account management is the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)


The Director of Acct Mgmt for the UHC Key Accounts is responsible for supervising the Account Management staff, tasked with customer retention in the Key Accts market within the 100 to 3,000 employee range. 


Primary Responsibilities:

  • Manage and monitor client assignments as well as train the account management staff, new hires and ongoing
  • Set team strategy to achieve and surpass goals, and consistently develop and manage staff
  • Build and maintain key client and producer relationships
  • Develop and maintain key internal relationships
  • Present a positive image of UHC to the marketplace
  • Detailed understanding of all UHC products, services and solutions across all health plan sites
  • Working knowledge of Enterprise/ancillary product lines.
  • Ability to identify and communicate the need for improvements in UHC products and services
  • Understands and can communicate goals, operating principles, strategies and competitive position of UHC
  • In-depth healthcare knowledge, understands important trends
  • Demonstrates knowledge of competitor's strengths, weaknesses and strategies
  • Understands financing methodologies and strategies (fully insured, ASO)
  • Thorough knowledge of UHC underwriting principles and practices
  • Possesses basic math skills
  • Can explain and justify a renewal rate to customers
  • Ability to successfully implement client accounts
  • Consistency models a customer-focused approach
  • Effectively manages difficult service situations to a positive result
  • Ability to deal with sophisticated customers and brokers / consultants
  • Anticipates problems and develops contingency plans
  • Ability to customize existing marketing tools to meet the individual needs of a client

Job UHC Account Mgmt
Primary Location US-WA-Seattle
Other Location 
Organization E&I Washington-Oregon
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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