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Director Client Engagement & Events

ADP


Location:
Alpharetta, GA
Date:
06/16/2017
2017-06-162017-07-15
Job Code:
5000193103806
ADP
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Job Details

Company ADP USA

Job Title: Director Client Engagement & Events

JobID: 5000193103806

Location: Alpharetta, GA, 30009, USA

Description:
ADP is hiring a Director, Client Engagement. Insightful Expertise is a core value at ADP. In National Account Services, it's one of the reasons the world's largest companies - including 80% of the Fortune 500 - count on our solutions. We bring the proven expertise and responsiveness of one company and one team dedicated to unparalleled partnership and an unwavering relationship with our clients. We are a passionate partner committed to their success - and are looking for like-minded individuals who want to be part of our winning team. The Client Experience and Innovation team is responsible for developing the Client Experience roadmap, setting strategic direction and overseeing the execution of all initiatives relating to the "Client Experience" which includes Net Promoter System (NPS), analysis of client feedback, closed loop process, Voice of the Client programs and initiatives, and Client Programs. Communicates the status of Client Experience and Innovation initiatives, challenges, tactics and strategy to field leadership, Business Unit Senior Leadership Team and on occasion will provide BU updates to ADP Executive Committee. Additionally, assures that the voice of the client is represented in decision making at all levels of the organization. The organization is goaled with driving increased NPS, increasing number of Referencable Clients, maintaining Client retention levels, improved productivity across the NSC's and improving Associate engagement. The Director, Client Engagement will lead the strategy regarding NAS's Client Engagement activities (including Client Summits, Client Advisory Boards and Meeting of the Minds) and overall Client Retention strategy, including NAS lead for Ambassador Rewards and the Closed Loop Feedback Process. At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Iinsightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

RESPONSIBILITIES:

* Owns strategic vision for NAS Client Engagement activities (including ADP Meeting of the Minds, Client Advisory Boards)
* Supports strategic vision to ensure best-in-class client experience for ADP Meeting of the Minds, including:
* Support strategic vision for marketing of event, including thematic approach and messaging
* Drive registration campaigns to ensure optimal attendance
* Rationalization of all breakout session content to ensure ADP and attendee goals are achieved
* Support development of ADP Executive talk tracks during event
* Ensure optimal client participation in event to best demonstrate ADP's strategic points of differentiation
* Partner across organization to ensure all marketing assets are leveraged pre-event to drive registration and post-event to support net-new sales
* Define and execute on measurement plan for event
* Ensure proper management of event budget
* Continuous improvement of event based on feedback from all channels, including attendees, ADP associates, ADP Executives, Client Advisory Board, and industry best practices
* Supports content development for NAS and ADP Client Engagement initiatives, coordinates across the organization to identify and secure appropriate ADP and client representation (e.g. Analyst Day, SLM), and drives end-to-end execution
* Engage clients as strategic Listening Post via end-to-end ownership of NAS Executive Client Advisory Board and MOTM Client Advisory board, including identification of ADP and client participants, build out of strategic content and execution of events
* Leverage industry events (e.g. SHRM, HR Tech) to create incremental client engagement opportunities
* Develops and manages cross-functional team to optimize client participation at all NAS Client engagement events and industry events
* Manages vendor/partner relationships, contract and budget for all NAS Client Engagement activities
* Develops and maintains metrics to demonstrate success of Client Engagement programs.
* Continuous identification of new and innovative client engagement forums and platforms

QUALIFICATIONS REQUIRED:

* Minimum of 6-8 years of experience in a customer/client centric or customer/client advocacy roles in a high performance service environment that has consistently demonstrated World Class Service comparable to ADP's mission with significant measurable results.
* Prior experience with client centric strategic initiatives in an organization in various aspects such as: retention strategies, client forums/summits, advisory boards, client survey data, and client focused events.
* Must be able to work under pressure of time constraints and be able to function in a flexible, constantly changing environment.
* Prior demonstrated experience in motivating and lead others; highly collaborative planning ability; superior business acumen, communication and business judgment.
* Superior verbal, written and presentation skills, including ability to adapt message to a variety of audiences
* Strong proficiency with MS office including Word, Excel (including charts, graphs, pivot tables), PowerPoint etc
* Superior executive presence required.
* Demonstrated success in effective written & verbal communications, negotiation and positioning of projects and business requirements under a variety of highly visible conditions.
* Must possess excellent communication, presentation and facilitation skills and be able to recognize organizational savvy.
* Must possess excellent organizational and time management skills for managing multiple, diverse and conflicting activities and project teams.
* Ability to work with all levels of a multidimensional organization as a change agent.
* High energy self-starter; must be flexible and able to take the initiative with minimal guidance and be comfortable working both as an individual and as part of a team.
* Bachelor's Degree or the equivalent in education and experience. #LISERVICE



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