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Director, Client Services

Prudential


Location:
Atlanta, GA
Date:
02/16/2018
2018-02-162018-03-17
Job Code:
452638
Prudential
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Job Details

Position Title: Director, Client Services
Job Code: 452638
Job Location: Georgia-Atlanta
Description:

Prudential’s Group Insurance (GI) National Accounts Customer Relationship Management team is seeking an experienced Regional Account Director.  Reporting to the Vice President, Customer Relationship Management, the incumbent is accountable to lead Account Management professionals who service our large financial/insurance accounts, ranging in size from 5,000 employees and ensuring that relationships are built and sustained with new and existing customers.  Manage a team responsible for defining, developing and implementing processes, performance measures and tools to enhance the account management functions within a profit center.

Responsibilities:

·       Accountable for the execution of the National Accounts relationship management strategy within their assigned region supporting cases that range in size from 5,000 employees, with varying complexities.

·       Attract and retain top talent, providing direct coaching and development of Account Managers including responsibility for account management and sales support activities for customers with 5,000 employees.

·       Work collaboratively with the Regional Vice President to meet or exceed annual persistency, profitability and revenue growth objectives.

·       Achieve segment financial goals/metrics working collaboratively with the VP, Customer Service, RVP’s and National Accounts Distribution.

·       Develop and maintain a strong working relationship with internal business partners, sales reps, third party administrators to facilitate high quality service support, customer satisfaction, persistency and profitability

·       Assist National Account Managers with annual business planning and regular reviews to gain insight into office and region dynamics, books of business and producer/customer relationships.

·       Develop successful relationships with customers and producers within assigned regions.

·       Active participation and engagement in strategic projects and initiatives.

 


 

Bachelors degree required or equivalent experience

3-5 years insurance experience

Regional leadership experience preferred

Knowledge and understanding of pricing and general underwriting concepts.

Excellent communication and presentation skills.

Active Group Life and Health Insurance license or obtained within 30 days of hire.

Minimum of 25% travel required

 

 


Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.
Job Function: Insurance
Schedule: Full-time
Apply on the Company Site
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