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Director, Customer Analytics Center

Pfizer


Location:
New York, NY
Date:
12/05/2017
2017-12-052018-01-05
Pfizer
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Job Details

Role Summary



At Pfizer, we have united our global analytics capabilities across R&D and commercial under one powerful new organization - Business Analytics (BA). By analyzing the rich data across the full drug development and marketing lifecycle, this team drives insights to action for some of the most critical business questions for the company. Ranging from which assets and new business ventures to invest in, to how we can communicate most effectively with our patients and healthcare professionals, to what are the industry and competitive signals we should look at in a changing health landscape, BA addresses key concerns as it serves as a compass and decision-support partner for the enterprise.







The Scaled Analytics team, a division within BA, is a center-led organization that delivers both central expertise counsel and self-service capabilities across Pfizer Commercial businesses, building and executing plans, priorities, infrastructure, and competencies that support analytic-driven insights for the business. The Director, Customer Analytics Center is a position in who provides global support in the areas of customer / digital analytics and channel optimization. In this capacity, the person filling this position is responsible for







+ leading delivery of analytics to large global projects providing decision support to Pfizer's global Biopharmaceutical Innovative and Essential Health Business units



+ helping develop customer / digital analytic methodologies, and for growing these capabilities across BA



+ participate in collaborative programs with other BA teams and vendors working to identify best practices, and to develop a sustainable toolset for BA



+ influencing and informing Commercial leaders and other Pfizer stakeholders of key initiatives and recommending strategic actions for Pfizer







Role responsibilities



**Drive Customer Analytics Project execution in Business Analytics:**







+ Lead the deployment of complex analytical frameworks that analyze the impact of Pfizer's customer / digital investment programs across the globe.



+ Lead cross functional teams providing customer analytics expertise for prioritized global enterprise customer initiatives.



+ In close partnership with Pfizer's Strategy organization (StratCO) and BA leadership, provide analytics thought leadership to global commercial leadership across Pfizer Essential Health and Pfizer Innovative Health business units.



+ Working with the other members of the team, help drive evolution of enterprise customer analytics by leveraging emerging capabilities (e.g. machine learning, cognitive computing, deep learning) in close partnership with the members of the Analytic Innovation team (a separate StratCo team).



+ Assist the Customer Analytics Center Lead with the design, development and deployment of scalable analytic tools and frameworks in support of developing BA capabilities in customer analytics.



+ Support and enable knowledge management standards, continuous improvement, and consistent service delivery across BA in conjunction with other leaders.



+ Proactively partner with the regional Scaled Analytics teams across Americas, EMEA and Asia in delivering thought leadership that develops customer / digital analytic skills for region/market needs, with potential for global scale.







"Success" will be gauged via:







+ Client satisfaction measures



+ Demonstrated increasing capacity and response time



+ Budget adherence



+ 100% of projects in compliance with Customer Engagement Program (CEP) regulations







Qualifications **Education:**







+ Advanced post-baccalaureate degree in business, decision analysis, or medicine / science.







**Experience:**







+ 12+ years of strong multi-discipline analytics experience, with a preference for experience in the management consulting or digital analytics space across different industries.



+ Demonstrated ability to manage and grow analytic capabilities, and to be change agile.



+ Exceptional change and transformation leadership demonstrated by a background of thriving in change situations.



+ Strong collaborative skills and ability to maintain strong cross-functional and cross-team ties to influence colleagues outside direct reporting structure.



+ Experienced in budget and project management.







**Technical skills and competencies:**







+ Demonstrated strong strategic, conceptual and analytical thinking



+ Ability to lead large scale projects with senior leaders, to quickly understand business strategies, to identify analytics needs and build effective solution options.



+ Exceptional communication skills: Can readily align interpersonal style with the individual needs of customers; can understand, translate, and distill the complex, technical findings of the team into clear commentary that enables senior leaders to comprehend the potential opportunities, costs, risks, issues, and returns, thereby facilitating effective decision-making.



+ Highly collaborative: Manages projects with, and through, others; shares responsibility and credit; develops self and others through teamwork; helps others take appropriate risks; communicates frequently with team members earning the respect and trust of the team; expert in working in global environment and across time zones



+ Strong project management skills: Clearly articulates scope and deliverable of projects; breaks complex initiatives into detailed component parts, and sequences actions appropriately; develops action plans and monitors progress independently



+ Demonstrated understanding and generation of insights in customer / digital analytics space, combined with the ability to translate insights into actionable plans.







**EEO & Employment Eligibility**



Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.







**Sunshine Act**



Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.







**Other Job Details:**







+ **Last Date to Apply for Job: December 18, 2017**



+ Eligible for Employee Referral Bonus







Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
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